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8. Troubleshooting

Accounts must be monitored and updated on an ongoing basis by the units that create them to enable rapid response to any problems that may arise. This also ensures an engaging, interesting environment for visitors. 

More information about monitoring accounts is contained in the best practices documents for individual social media platforms.

For questions about any of these policies, contact Ryan Maguire, social media strategist in the Office of Communications, at or (609) 258-5730.

Last updated 6/16/11