Students arriving on campus with questions that need in-person attention should go to the OIT Solutions Center at the Frist Campus Center, located on the 100 Level in rooms 111, 112, 113. Follow the signs from the Campus Mail Room, through the open doors by the North Stairs. See the Frist Center 100 Level Floor Plan for exact details.
For immediate assistance with information technology questions 24 hours, 7 days a week, call 8‑HELP (4357).
The Solutions Center Tech Clinic in room 112 offers a wide variety of in-person computer consulting services ranging from software diagnostics to hardware support. Open hours are Monday - Friday from 9:00 am - 5:00 pm, with the last check-in at 3:00 pm. to insure all problems are resolved by end of day. During University summer hours, the Tech Clinic is open Monday - Friday from 8:30 a.m. - 4:30 p.m. with last check-in at 2:30 p.m. The Tech Clinic will close for lunch daily from 12:00 p.m. to 12:45 PM p.m. (except during the first 3 weeks in September).
Personal Machine Guidelines
Faculty and staff may bring their personally-owned computer(s) to the Tech Clinic during the allowed times posted below. These computers must be used for University-related business. The Tech Clinic will NOT accept computers that are never used for University-related business. During all time periods, the Tech Clinic gives priority to servicing student and institutionally-owned computers.
- Month of September: No faculty/staff personal machines due to "Back to School" activities.
- October thru June 1/University graduation (whichever is later): Faculty and staff home/personal machines can be brought in on Wednesdays and Thursdays between the hours of 9:00 a.m. and 1:30 p.m.
- June 1 thru September 1: Faculty and staff home/personal machines can be brought in anytime during normal business hours.
Other Services at Frist Campus Center :
The OIT Store in room 113 is the place to go to buy specially-priced software (for a full list of available software, please see software sales), hardware items and accessories such as power adapters, wireless cards, mice, and laptop security cables. Telephone Services in room 111 provides support for all student telephone, long-distance, and voice mail services. It is the central location of the cell phone, conference set and data card loaner programs. Open hours for the OIT Store and Telephone Services are Monday - Friday from 9:00 a.m. - 5:00 p.m. (4:30 p.m. in the summer).