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Tech Clinic

For immediate assistance with information technology questions 24 hours, 7 days a week, call 8‑HELP (4357).

The Solutions Center Tech Clinic in Frist Campus Center room 112 offers a wide variety of in-person computer consulting services ranging from software diagnostics to hardware support. 

Hours of Operation

  • Monday, June 9 through Friday, August 29: 8:30 AM to 4:30 PM, with last check-in at 3:00 PM (closed for lunch noon to 12:45 PM)
  • Tuesday September 2 through Friday September 5: 9:00 AM to 5:00 PM, with last check-in at 3:30 PM.
  • Monday September 8 onward: Monday through Friday, 9:00 AM to 6:30 PM, with last check-in at 5:00 PM.

Personal Machine Guidelines

Faculty and staff may bring their personally-owned computer(s) to the Tech Clinic during the allowed times posted below. These computers must be used for University-related business. The Tech Clinic will NOT accept computers that are never used for University-related business.  During all time periods, the Tech Clinic gives priority to servicing student and institutionally-owned computers.

  • Month of September: No faculty/staff personal machines due to "Back to School" activities.
  • October thru June 1/University graduation (whichever is later): Faculty and staff home/personal machines can be brought in on Wednesdays and Thursdays between the hours of 9:00 a.m. and 1:30 p.m.
  • June 1 thru September 1: Faculty and staff home/personal machines can be brought in anytime during normal business hours.
We highly recommend that customers arrive as early as possible. However, we reserve the right to decline check-ins earlier if the room is full or the problem requires a lengthy stay.
 

Other Services at Frist Campus Center

The OIT Store in room 113 is the place to go to buy specially-priced software (for a full list of available software, please see OIT Store), hardware items and accessories such as power adapters, wireless cards, mice, and laptop security cables. Open hours for the OIT Store are Monday - Friday from 9:00 a.m. - 5:00 p.m. (4:30 p.m. in the summer).