Princeton University Facilities - IT Help Request Form

Facilities Information Technology Help Request Form

You may send questions to the Help Desk at any time. E-mail questions are usually answered the next business day, often sooner. Requests for telephone calls are returned during the Help Desk open hours. Some questions need additional investigation and take longer to answer. If this is the case, you will be notified by the Help Desk that we are researching your question. You may also reach the Help Desk by sending e-mail to helpdesk@princeton.edu or calling 609-258-HELP (Option 1).

Your Princeton NetID:

example:johndoe

Brief Description of Problem:

Good example: Unable to open zip file in Outlook.
Bad example: Can't open file.

Is the computer you are at now the computer that needs service?
If possible, please submit your support request from the computer needing support.

Yes, I am reporting this problem from the computer that needs service.
No, the computer that needs service is not the computer I am presently at.

How would you like us to contact you?

Telephone
E-mail

Detailed description of problem:
Good example: "I received an email this past Monday with a file named
file.zip that I am unable to open even after saving it to my computer."
Bad example: "Please fix."
The more detail you can provide us the faster we can serve you.

You are currently connected from:
38.107.191.88