IT Help Request Form - Facilities Info Center

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Facilities Information Technology Support

Facilities IT support is available to Facilities Organization employees by requesting help in one of several ways.

Phone: OIT Help Desk: (609) 258-4357
E-mail: helpdesk@princeton.edu
Live Chat OnLine with the OIT Help Desk
Submit an FIT Help Request Form

We offer a “Next Business Day” service level agreement for all desktop PCs in the Princeton DeSC program. The OIT Help Desk provides Facilities with professional Tier I support service, which includes defining problems and dispatching support personnel.

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Facilities IT Help Form

Your Princeton NetID:

example:johndoe

Brief Description of Problem:

Good example: Unable to open zip file in Outlook.
Bad example: Can't open file.

Are you reporting this problem from the computer that needs service?
If possible, please submit your request from the computer needing support.

Yes, I am reporting this problem from the computer that needs service.
No, I am not reporting this problem from the computer that needs service.

How would you like us to contact you?

Telephone
E-mail

Detailed description of problem:
Good example: "I received an email this past Monday with a file named
file.zip that I am unable to open even after saving it to my computer."
Bad example: "Please fix."
A detailed description will help us to provide faster service.

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