Campus Access Control System (CACS)
Service Standards/ Problems With Building Entry
Preventive Maintenance, Troubleshooting Entry Problems
Preventive maintenance is performed to improve system performance; however, problems may still occur. It is sometimes difficult to determine why there are problems with building access. It could be a failed card or even a failed reader; it could be something mechanical relating to the door preventing it to close or open; or it could be that the appropriate clearance code has not been programmed into the cardholder’s record. The first step is to determine the cause of the problem (see Troubleshooting Entry Problems).
Card Replacement
If the problem is determined to be the card, a new card must be obtained (see Card Replacement) during working hours. During non-working hours, Public Safety is able to grant access to the building once identity can be established. They will then look up the authorized clearance codes in the C-Cure card records to determine if the person is authorized to enter the building.
If the problem is determined to be programming, the BAC or DAF should be consulted. Only they can request the TigerCard Office to add a clearance code to a card (see Clearance Code Programming). If it is determined that a repair is needed, it should be reported immediately (see Repairing a Malfunctioning Door, Lock, or Reader)
Repairing Malfunction Door, Lock, Card Reader
Facilities attempts to repair all exterior doors by the close of business on the day they are made aware of the problem. Repairs reported after hours are handled by triage. When a door cannot be fixed by the close of business, Facilities will request a Directed Patrol.
Directed Patrol
If Facilities has not been made aware of the problem before the close of business, the BAC should contact Public Safety directly (see Directed Patrol).