Learning Process

Learning is a Journey

Learning takes time and patience.  It is a process - a journey.  A self-directed learning process is arguably the most powerful model for facilitating and inspiring individual, group, and organizational learning and development.  We provide a learning process to empower people to guide themselves through their personal learning and development journey.  This process is built upon 3 major principles:

1.  The identification of gaps between one’s IDEAL self and REAL self.  These gaps represent a primary motivator to learn and improve one’s self.

2.  The creation and implementation of a challenging and realistic development action plan that follows the 70/20/10 formula (70% learning on-the-job, 20% from feedback and role models, and 10% from training).

3.  Ongoing development dialogue between learners and supervisors - both have responsibility to ensure that the entire learning process happens.

To view the Learning Process Illustration click here.

Development Dialogue is Critical
One cannot successfully move through or optimize the learning process without establishing and welcoming an ongoing development-based dialogue between the learner and his/her supervisor (and peers, mentors, coach, friends, or family).  Both the learner and the supervisor must be aware of and agree to a set of commitments (see Clarity of Commitments).

Other L&D Guiding Principles
We embrace our work with optimism and the mindset that it is all about development, improvement, growth, and learning. 

We will work hard to earn the position of trusted partner, advisor, coach, consultant, and facilitator.

We will always respect the confidentiality of the people we work with.

We will always look for and act upon opportunities to foster collaboration with others in the University community by promoting cooperative goals, making connections, and by providing support, advice, and thought leadership.

Learning & Development products, offerings and solutions are driven by the goals, needs, and agendas of the people we work with.  Solutions evolve through a consultative engagement process that involves robust assessment and diagnosis, design, development, implementation, and evaluation.