The Manager's Role in Customer Service
This class, intended for front-line managers, has a dual focus:
- understanding the importance of providing excellent service to both internal and external customers and clients
- ensuring that you and your organization provide excellent service
Performance Objectives
This class will help front-line customer service managers to:
- Describe good customer service in the context of their own work areas
- Apply behaviors that ensure good service
- Apply strategies for coping with difficult situations
- Engage staff members in providing excellent service
- Identify good organizational customer service practices
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Audience
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Managers of staff who provide customer service
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Course Length:
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Three and one-half hours
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Facilitator:
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Certified Princeton Facilitator
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Certificate:
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Elective (E)
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*Formerly two classes: Customer Service Fundamentals and The Manager's Role in Customer Service, now combined into one.