Performance Management

This class helps managers identify the reasons managers and the people who report to them dread appraisals. Discuss:

  • what’s in it for you and those who report to you
  • how to hold performance reviews
  • how review discussions support the achievement of organizational goals and strategies

You will also learn how to drive performance and accountability by helping your employees understand what is expected of them and how to gain their commitment to achieving it.

Do you face any of these issues?

  • Do you and the people who report to you fear performance review discussions?
  • Do you bear all the responsibility for monitoring, collecting and analyzing performance data?
  • Do you have an unclear picture of how effectively the people in your work group are meeting their performance goals?
  • Are you surprising employees with feedback long after a situation has occurred?
  • Are you unable to explain fully the purpose of expectations discussions, which is to create understanding, alignment and agreement?
  • Do you spend too much time coaching for improvement because people aren’t committed to their performance plans?

Performance Objectives

  • Use progress reviews as a business tool for guiding individuals, work groups and the organization toward success.
  • Build people's responsibility in monitoring, collecting and analyzing performance data.
  • Handle challenging situations that can arise during progress review discussions and discussions about setting expectations.
  • Ensure mutual understanding of performance expectations.
  • Help others identify performance expectations that align with the organization's goals.
  • Gain individual or team commitment to fulfilling the expectations in the performance plan.
Primary Audience:
First-time managers through mid-level managers
Secondary Audience
Employees who are currently individual contributors who aspire to be managers
Course Length:
Four hours
Facilitator:
Certified Princeton Facilitator
Certificate:
Required (R)
 
*Formerly called "Reviewing and Appraising Performance and Setting Performance Expectations." This class is now a combined replacement for those two classes.