How do I gain access to reports in the Warehouse?
  • Please contact the appropriate Package Custodian through the Information Warehouse Who to Contact page.
Why did my Schedules stop working?
  • If you recently changed your LDAP password, you will need to reset your credentials within Cognos.
  • Please refer to this documentation, or, follow these steps:
  • 1. Log into Cognos.
  • 2. From the "My Area" link in the upper-right corner of the Public Folders page, click on "My Preferences".
  • 3. Click on the "Personal Tab" in the new window.
  • 4. Click on "Renew the Credentials" link in the middle of the screen.
How do I change the number of entries (reports, folders, etc.) in my list view?
  • Please refer to this documentation, or, follow these steps:
  • 1. Log into Cognos.
  • 2. From the "My Area" link in the upper-right corner of the Public Folders page, click on "My Preferences".
  • 3. From the "Personal Tab", set the “Number of entries in list view” to “999”.
  • 4. For easier viewing, find the "Separators in list view" entry, and choose either Alternating backgrounds or Grid Lines.
How do I use a scheduled Cognos report to automatically populate a Listserv list?
 
Adobe/PDF Related Issues
I cannot print Cognos PDF reports on my printer, using the Adobe "Print" button. Other printers seem to work!
  • If this is a network printer, first check to see if the "Print to Image" button is checked on the printer you are using. Please refer to the OIT Knowledge Base article 9899 for detailed instructions.
  • If this continues to be an issue, please contact the IT Support Team which supports the printer you are using, as the Firmware on the printer you are using should be updated to the latest University standard. The OIT Help Desk can assist with identifying the IT Support Team associated with the network printer you are using.
  • As printers have individual Firmware settings, instances when some printers work while others do not can happen.
How do I turn off the pink bar in PDF reports indicating that the report is an interactive form?
  • Open Adobe Acrobat
  • On the menu bar, select Edit then Preferences
  • Under Categories, click Forms
  • Under General, click "Always hide forms document message bar"
Why can't I save a PDF document?
  • There is setting within Adobe Acrobat that puts a Save File icon on the Acrobat toolbar:
  • - Launch Acrobat Pro on your desktop.
  • - On the menu select Tools, then Customize Toolbars.
  • - Under the File Toolbar section, check Save.
  • - Check OK.
I receive a "103:103" error when I'm trying to run reports to PDF.
The floating Adobe Toolbar will not stay at the top of the page.
 
Browser Related Issues
How do I fix an Internet Explorer 8 Cross-scripting error?
I cannot connect to the Warehouse/Cognos Connection; there is an error on my web browser page.
  • Please ensure you are connecting through a secure connection, and your VPN is established.
How do I open reports in a new tab when using either Firefox or Internet Explorer?
When using Firefox on a MAC, what do I need to do to execute report drills?
 
Excel Related Issues
I cannot view reports in the Excel format - what do I do?
 
Why does running a report to Excel fail when using Reverse Proxy?
  • This problem seems to be due to some unknown setting conflicts between browsers, plug-ins, and Reverse Proxy itself.
  • When experiencing this problem, some users have had success using a different browser.
  • If you are experiencing this problem, please contact the OIT Help Desk (609-258-4357).