Virus Removal
Before you follow the steps below, please turn on your computer as you normally would. Then download these two utilities by saving them on your desktop. I suggest the desktop so you can find them when we perform the next part of this operation.
http://www.filehippo.com/download_malwarebytes_anti_malware/
For the next steps we will need to be in “safe mode”. So please pay close attention to the next 4 steps or you won’t be able to access the “safe mode” of your laptop.
2. You will see a new menu- please select the “Safe mode w/networking” option.
3. Once you enter the “safe mode” You will need to login.
4. You will need to make sure you are connected to the internet to perform this step.
How to use Malwarebytes' Anti-Malware:
1. Click on your Malwarebytes' Anti-Malware icon that you saved on your desktop: This will start the installation of MBAM onto your computer.
2. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button.
3. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program.
4. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for infections.
5. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan.
6. When the scan is finished a message box will appear.
You should click on the OK button to close the message box and continue with the removal process.
7. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
8. A screen displaying all the malware that the program found will be shown.
You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
Note: When the scan completes a message box will come up telling you it's completed. Click the OK button to continue. If it found something, the button at the bottom right will read "Show Results"; otherwise it'll read "Main Menu". If it didn't find anything, congratulations, you're system is clean and you're done... you can click the Exit button to quit the program. If it did find something, click on the Show Results button to continue. It'll display a list of the infected items it found and they should be checked by default. (If you don't want to remove a file, make sure it's not checked.) Click the Remove Selected button to start the removal process. After it's done removing the infected items it'll display a log. You can take a look at the log if you want to see what it did, when you're done, close the log file (you can find this log again under the "Logs" tab). At this point it may need to restart the computer to complete the removal process. If it prompts you to do that, then click the Yes button (you shouldn't have any other programs or files open right now). After the computer reboots then you should be all done and virus free!
9. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
10. You can now exit the MBAM program.
