Skip over navigation

Disability Services Process for Resolving Issues

The Office of Disability Services (ODS) uses an interactive process of consulting with the student to evaluate each individual’s situation and documentation, and determine the appropriate, reasonable accommodations. In most cases, an outside consultant is engaged to review the student’s documentation as well. The office communicates with the student about its decisions. A student who believes that the office did not follow its procedures in the determination or consider relevant information in the determination may request a reconsideration of the decision. 

The Process for Resolving Issues for the Office of Disability Services is as follows:
Request for Reconsideration:   The student should request a meeting with the Director for Disability Services to present additional information and/or documentation and to discuss the nature of the issue or complaint. This meeting must be requested within 30 days of the determination at issue. For concerns relating to denial of accommodations, ODS will engage a second outside consultant to review the documentation and provide recommendations to the Office. The Director for Disability Services may contact faculty, administrators or professionals that can provide information pertinent to the case. If confidential information is to be released to or received by a third party not affiliated with the University, the student will be asked to sign a Release of Information form. Following the review of the request for reconsideration, ODS will notify the student of its decision within 30 days. 
Review by Vice Provost: In situations other than concerns involving discrimination or ODS staff, the student is required to first seek reconsideration by the Office of Disability Services. If the issue is not resolved through reconsideration, the student may request a review of ODS’s process by the Vice Provost for Intuitional Equity and Diversity within 30 days of receiving ODS’s decision on reconsideration. The student should submit a detailed written account of the issue and sign and date the document. The student’s request should be directed to the Vice Provost for Institutional Equity and Diversity in the Office of the Provost. The Vice Provost will make an inquiry into the complaint and may contact faculty, administrators or professionals that can provide information pertinent to the case. Every effort will be made to resolve the grievance within 60 days or as expeditiously as possible. The student will be contacted in writing with a final decision on the complaint.
For more information about University grievance procedures, including complaints of discrimination, please refer to the Rights, Rules, and Responsibilities, especially the section, “Resolution of Complaint and Grievances.” Additionally, the University’s Office of the Ombudsman is available as a resource for students, faculty and staff.
Contact information
Director for Disability Services     
Office of Disability Services                
Princeton University                       
242 Frist Campus Center               
Princeton, NJ 08544                      
Telephone: 609-258-8840            
Vice Provost for Institutional Equity and Diversity
Office of the Provost
Princeton University
205A  Nassau Hall      
Princeton, NJ 08544          
Telephone: 609-258-7801