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Knowledge Base

If you are looking for IT answers, the Services Now at Princeton (SN@P) system includes a self-help Knowledge Base of articles that answers frequently asked IT questions.  

To view the IT Knowledge Base from SN@P:

  1. Open the portal at www.princeton.edu/snap.
  2. Click the Browse the Knowledge Base option.

From the Knowledge Base, you can search the articles by key word or by category:  

  • Accounts and Passwords
  • Administration and Business
  • Collaboration and Conferencing
  • Computers, Printing and Mobile Devices
  • Databases, Data Analysis and Visual
  • Email, Calendaring and Messaging
  • IT Professional Services
  • Network, Servers and Infrastructure
  • Operating Systems
  • Security and Authentication
  • Software and Productivity Tools
  • Storage and Backup
  • Teaching and Learning
  • Web Services

A direct link to IT Knowledge:  SN@P Knowledge Base