OIT Support and Operations Center - Help Desk and more
The OIT Support and Operations Center (SOC) is the IT help desk plus a whole lot more. The SOC includes the OIT Help Desk, University Business Application (UBA) support, administrative telephone support, and University operators.
The OIT Help Desk is no doubt the most familiar IT support resource. OIT Help Desk consultants provide assistance with general computing and networking issues, as well monitor and ensure the operation of the campus’ IT infrastructure around the clock.
University Business Application (UBA) support provides assistance with the many, central University business applications, including PeopleSoft Financials and HCM/CS applications, the Information Warehouse, Time Collection, and the Listserv system to name a few.
Administrative telephone support, also known as the telephone Trouble Desk, answers all questions that relate to campus administrative telephones, from questions about the handset you are using to making reservations for loaner conference calling equipment.
The University operators provide general campus and directory assistance to the University community at large.
Support is available 24 hours a day, seven days a week. Support is provided by phone by calling 609-258-4357 (8-HELP), by e-mail at firstname.lastname@example.org, and through online chat from the OIT home page at www.princeton.edu/oit. Support for University business applications and administrative telephone services is available during normal University business hours.
The SOC recently completed its move from 87 Prospect Avenue to 701 Carnegie Center, where many of the Office of Information Technology’s operations are now centrally located.
The OIT Support and Operations Center website can be found online at www.princeton.edu/soc.