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Business Technology Certificate Program graduates eleven

Certificates were awarded to the very first graduates of the Business Technology Certificate Program (BTCP), marking their successful completion and graduation from the program.  The BTCP is a professional development opportunity designed for University administrative staff and offered by the Office of Information Technology (OIT).

The eleven graduates represent nine University departments and are the first group to complete the two-year program. To achieve BTCP certification, participants complete approximately sixty hours of classroom instruction and produce a final portfolio of on-the-job projects that demonstrate the application of the technology skills learned through the program. Following graduation, participants also commit themselves to ongoing professional development and training to maintain their newly learned technology skills.

The BTCP offers a curriculum that builds skills in the use of desktop applications, collaboration tools, and website development software. The program is unique in that it includes classroom instruction as well as incorporates on-the-job projects. These departmental projects further reinforce learned technology skills and apply them to real-world business tasks. The projects are chosen with input from the participant’s supervisor, who also provides feedback to their employee on completed work. The program culminates in a certificate that attests to each participant’s business technology proficiency.

The BTCP program was established by a Steering Committee and the recruitment of participants for the pilot program. During the pilot, participants contributed instrumental feedback and made recommendations on program content, which led to the final curriculum offered today.

The program was first announced campus-wide in 2009. At present, 46 participants representing 20 University departments are enrolled. Jeanne Mrak, who is the Technology Training and Development Specialist in OIT, manages the program.

To learn more about the BTCP program, please visit the OIT Training and Documentation Services website at  Questions should be directed to Jeanne Mrak at

Congratulations to the BTCP graduating class of 2011: 

Sarah Boyce, Office/Events Coordinator, Near Eastern Studies

Sarah Braude, Administrative Assistant, Electrical Engineering

Eslin Brown, Accounts Payable Coordinator, Woodrow Wilson School

Camn Castens, Data Management Support III, School of Architecture

Melanie Heaney-Scott, Graduate Admission Specialist, Office of the Dean of the Graduate School

Gina Mastro, Office Assistant, Program in Teacher Preparation

Marie Messler, Assistant to the Associate CIO, Operations and Planning, Office of Information Technology

Montara Tabb, Department Office Support III, Woodrow Wilson School

Tamara Thatcher, Student Program Administrator, Psychology

Yvonne Wilson, Financial Analyst, Budget and Finance, Office of Information Technology

Heather Yacone, Administrative Assistant, Chemical and Biological Engineering