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Unified Messaging (8-MSGS): a new voice mail service for campus

Microsoft Unified Messaging (UM) is coming to Princeton! 

OIT is working on a project to replace Princeton's voice mail service. The new service, Microsoft Unified Messaging (UM), offers greater flexibility. It brings together voice mail, e-mail, and calendaring functions and makes messages and appointments from these services accessible from both a phone and e-mail. 

With the text-to-speech capabilities of UM, you will now be able to listen to and reply to e-mail messages and calendar appointments by phone. Voice recognition features allow you to speak commands that manage your messages. You will also be able to play voice mail messages and preview text versions of these messages from your e-mail inbox. Additional UM features allow you to set your own call answering rules to direct your calls according to caller or time, set multiple greetings, and more. 

Voice mail upgrades are being scheduled by department. Upgrades began in March, and will continue through the summer. Members of the campus community who currently have voice mail service will receive an e-mail message two weeks in advance of their scheduled move informing them of the exact date and time of their move. A second notification will be sent as a reminder two days before this date. Voice mail account holders do not need to be present on the day of their service upgrade.

Once users are moved to the new voice mail service, 8-MSGS is the number to call to listen to voice messages.

For more information about the Unified Messaging service, including answers to frequently asked questions, additional setup options, and online help resources, see www.princeton.edu/um.  You may also attend one of the monthly information sessions being offered.  

If you have questions or need help with UM, send e-mail to UMVmail@princeton.edu, or call Telephone Support at 8-HELP, Option 4.