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Service Catalog

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Help Desk Consulting

The Help Desk provides 24/7 computing support to the campus community. It acts as a support gateway for numerous services provided by OIT. The Help Desk consults the community via phones, e-mail and chat.

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High Performance Computing

The University's TIGRESS High Performance Computing Center is a collaborative facility that brings together funding, support, and participation from the Princeton Institute for Computational Science and Engineering (PICSciE), the Office of Information Technology (OIT), the School of Engineering and Applied Science (SEAS), the Lewis Sigler Institute for Integrative Genomics (Genomics) , the Princeton Institute for the Science and Technology of Materials (PRISM), the Princeton Plasma Physics Laboratory (PPPL), and a number of academic departments and faculty members. The facility is designed to create a well balanced set of High Performance Computing (HPC) resources meeting the broad computational requirements of the University research community.

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Host Database Registration for Network Access

OIT provides Internet and network access for devices attached via OIT Ethernet Service and OIT Wireless Service.  Nearly all devices that wish to use either service must be registered in the Host Database.

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Hosting of Departmental Servers - Unix/Windows

OIT offers hosting services in OIT's machine rooms for servers running Mac OS X, Redhat Enterprise Linux, Solaris and Windows. The OIT service provides server administration and patching, backup and recovery, and performance monitoring services in an air-conditioned and secured facility with raised floor and UPS conditioned power. OIT can also host virtual servers running Redhat or Windows which eliminates the requirement for departments to purchase a server.  In the event that a physical server is to be hosted , OIT will assist in recommending hardware and in coordinating with the vendor.  Departments are responsible for the purchase of hardware and software maintenance contracts, TSM backup charges, and installation and maintenance of any application software. There is no charge for either a virtual server or a hosted physical server.

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Housing Enterprise Applications Integration and Customization

The PAC group will upgrade and enhance the 3rd party CS Housing software application to help the Housing Office gain more value and efficiency out of their automated processes and to provide better end-user services for the population serviced by the Housing Office.  
 
Interfaces can be established to make Housing data, including emergency contact information, available to other applications, as well as incorporate personal information from other data repositories.
 
The PAC group will also deliver custom web applications to fill gaps in the CS Housing software. This is primarily done to meet specific Housing Office business needs that deviate from the base package design and to compensate for functional gaps within the vendor package.
 

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Housing Enterprise Applications Support

PAC will provide technical consulting and troubleshooting services for CS Housing enterprise applications.
This includes diagnosis and, when appropriate, correction of defects in application function or performance.   We will determine if the issue warrants vendor intervention and if necessary will communicate with the vendor directly in order to arrive at an appropriate solution. Vendor delivered patches and fixes will be also applied as part of this service.   PAC will provide all technical support for any Princeton developed application components.
PAC can also conduct change impact assessments to help customers determine how adjustments to current business practices could better leverage their investment in packaged software, as an alternative to software modifications.

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Humanities Resource Center - Lab Facilities

The HRC Computer Lab is a walk-in facility. It provides access to computers, video, DVD viewing, and cable TV. The viewing room is used for small group film viewing, scanning and video editing. The HRC smart classroom can be reserved for classes or workshops.

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