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OIT Catalog of Services

Consulting, Training and Help: Software Support

Software Support for Departmental Machines

Description:

OIT provides software field support to University departments. Assistance is provided in person or via remote desktop/remote help sessions.  Full support is available for Windows and Macintosh machines.  Basic support is available for Linux machines.  If the troubleshooting indicates hardware failure the work ticket will be transferred to OIT Hardware Support for further assistance.

Support Available:

  • Full support of DeSC / MacDesC machines
  • OS Install, upgrade, or troubleshooting
  • Application install and reinstall  (department must prepurchase any necessary licenses)
  • Email setup, Exchange calendar sharing, folder delegation, and client conversion.
  • Full Disk encryption install, decryption and recovery
  • Assistance with smartphone devices (Iphone, Blackberrry, and Android)
  • Printing Troubleshooting
  • Virus/Malware Removal
  • RAID 1 volume repair/resync on Dell desktop hardware with Intel/Adaptec RAID
  • Basic support for Office 2007/2010 applications
  • Basic support for Adobe Reader, Acrobat, Photoshop, and Dreamweaver
For:
Faculty Staff
Service homepage:
http://www.princeton.edu/desktopsupport/software-support/
Service location:
228 Alexander 1st floor
Charges:
Some services are subject to charge
Availability:
M-F 8:45 am to 5 pm (8:30 to 4:30 pm during summer hours)
Training:
No
Access permission:
not applicable
Feedback e-mail:
pimmo@princeton.edu
Contact for support:
(Phone) 609-258-HELP
(Email) helpdesk@princeton.edu
Support Hours:
Regular working Hours
Service policies:

Some services for non-DeSC machines are subject to charge at the prevailing OIT Desktop Support (Hardware Support) labor rate.

Online documentation:
none available
KnowlegeBase reference:
none available