PAC will provide technical consulting and troubleshooting services for Alumni and Development enterprise applications.
This includes diagnosis and, when appropriate, correction of defects in application function or performance. We will determine if the issue warrants vendor intervention and if necessary will communicate with the vendor directly in order to arrive at an appropriate solution. Vendor delivered patches and fixes will be also applied as part of this service. PAC will provide all technical support for any Princeton developed application components.
PAC can also conduct change impact assessments to help customers determine how adjustments to current business practices could better leverage their investment in packaged software, as an alternative to software modifications.