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OIT Catalog of Services

Administrative Computing: Grants Management Applications

Coeus Enterprise Applications Support

Description:
PAC will provide technical consulting and troubleshooting services for Coeus enterprise applications, including Coeus Premium and Coeus Lite.
This includes diagnosis and, when appropriate, correction of defects in application function or performance. We will determine if the issue warrants vendor intervention and if necessary will communicate with the vendor directly in order to arrive at an appropriate solution. Vendor delivered patches and fixes will be also applied as part of this service. PAC will provide all technical support for any Princeton developed application components.
PAC can also conduct change impact assessments to help customers determine how adjustments to current business practices could better leverage their investment in packaged software, as an alternative to software modifications.

 

For:
Staff
Service homepage:
not available
Service location:
701 Carnegie Center
Charges:
none
Availability:
not applicable
Training:
No
Access permission:
not applicable
Feedback e-mail:
not available
Contact for support:
not available
Support Hours:
Regular working hours
Service policies:
not available
Online documentation:
none available
KnowlegeBase reference:
none available