Conflict Management 101 Online Course [Coming Soon]
"Anybody can become angry, that is easy. To be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way, that is not easy."
The Ombuds Office offers interactive group training for members of the University. Groups are normally kept small to help trainees acquire the skills taught during the trainings.
Conflict Management 101 [Coming Soon]
This is our basic course, which includes a general review of conflict and its management. We ask: What is conflict? Why do we have conflict? What are our choices and how do we make them? What are the likely consequences of these choices? How should we use problem-solving skills and steps? How do we look for integrative solutions? The course also includes practical skill building through role playing. A more in-depth training includes approaches to Managing Conflict/Methods of Dispute Resolution introduces various approaches to managing conflict and explores the differences among approaches based on domination, compromise and integration. Introduces theories of conflict and different perspectives used to understand and assess conflict. Various views of conflict, conflict escalation and resolution are studied, utilizing insights from a range of disciplines including psychology, sociology, communications, and cultural studies.