B Y   T H E   N U M B E R S CIT Help Desk • In the first three months of 2001, the Computing and Information Technology Help Desk received 23,619 telephone calls • A total of 31 percent of those calls were for technical support such as network questions, printing problems and e-mail concerns. • Questions about business applications such as PeopleSoft constituted 9 percent of the calls. • A total of 6 percent of the calls were to set up new accounts or change passwords on existing accounts. • The Help Desk also received 8,609 inquiries via its Web site www.helpdesk.princeton.edu   top		April 23, 2001 Vol. 90, No. 25 previous   archives   next Contents • New program links studies and sports • Princeton researchers shedding light on dark matter • Science Coalition's Champion of Science awards • Poetry in motion: New work flows from writers • Faculty approves changes to intellectual property policy People • Spotlight Sections • By the numbers: CIT Help Desk • Nassau Notes • Calendar of events The Bulletin is published weekly during the academic year, except during University breaks and exam weeks, by the Office of Communications, Princeton University, Princeton, NJ 08544. Permission is given to adapt, reprint or excerpt material from the Bulletin for use in other media. Deadline. In general, the copy deadline for each issue is the Friday 10 days in advance of the Monday cover date. The deadline for the Bulletin that covers May 7-20 is Friday, April 27. A complete publication schedule is available at deadlines or by calling (609) 258-3601. Subscriptions. The Bulletin is distributed free to faculty, staff and students. Others may subscribe to the Bulletin for $24 for the academic year (half price for current Princeton parents and people over 65). Send a check to Office of Communications, Stanhope Hall, Princeton University, Princeton, NJ 08544. Editor: Ruth Stevens Calendar editor: Carolyn Geller Contributing writers: Karin Dienst, Marilyn Marks, Steven Schultz Photographer: Denise Applewhite Design: Mahlon Lovett, Laurel Masten Cantor Web edition: Mahlon Lovett