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Packaged Solutions and Integration Group (PSIG)

Mission statement

  • Provide an extensive suite of management and technology services, including packaged software selection, development, project management, full cycle application implementation, and ongoing support.
  • Meet or exceed customer expectations by delivering well designed, reliable solutions, and providing professional customer service.
  • Understand and appreciate the business imperatives of our customers to a degree that enables us to anticipate technology modification needs necessitated by changes in their business environments.
  • Develop and foster a team of motivated, proactive, well-trained and highly-qualified professionals.
  • Create a work environment where trust and professionalism result in high quality, reliable solutions that are delivered in close collaboration with our customers and business partners.

Systems supported by the group

  • Campus Transaction System (CBORD CS Gold/Micros)
  • Support Ticket Management (OPM)
  • Enterprise Content Management (OnBase)
  • Parking Management (T2 Flex)
  • University events, meetings and classroom scheduling (Resource/Schedule 25)
  • Visa Services (FsaAtlas)

Services provided by the group

  • Project management
  • Business analysis
  • Packaged Software selection
  • Solution architecture -- Technology, processes & practices, customer education, user group education/facilitation etc.
  • Full cycle implementation with limited customizations and integration services
  • First level on-campus application support
  • Consulting and support for OnBase

Support

HelpDesk@princeton.edu

Contact for this group

Devaki Ginde (Senior Manager)
devakig@princeton.edu
609.258.2718