How are my restored /tigress-hsm files organized?
The files will be restored from /tigress-hsm to /tigress in three phases, one for each Tier of /tigress-hsm. You will receive an email notification when each of the phases is complete for your files.
For the purpose of this FAQ, let's assume that your username on the TIGRESS systems is johndoe. For your files, replace johndoe with your username.
Your Tier1 /tigress-hsm files (those accessed or modified approximately between 1/1/2013 and 4/1/2013) will be restored to the greatest extent currently possible. All files will be found in this directory:
Many of the files will be successfully copied from /tigress-hsm and the list of those files can be found in this text file:
Some of the files that can't be copied successfully will be restored from backup. The file modification times will not be preserved when we restore the files, but we will compare the file size between the restored files and the files on /tigress-hsm. The files whose sizes match between the two *might* be the current version, but they will require individual verification to be sure. The list of restored files whose sizes match will be found in this text file:
Some of the restored files may *not* have a file size that matches the file size of the original file on /tigress-hsm, and therefore will not be the up to date version. Perhaps they can still be of some use to you, and the list of those files can be found in this text file:
Finally, some files will be lost because they were stored on the failed /tigress-hsm Tier1 array, and had not been backed up. The list of lost files can be found in this text file:
We have sent the failed array to a disk recovery company, so we may be able to get the lost files, the obsolete files, and the restored files back if the recovery company is able to restore the array. We do not currently have a timeframe for the recovery process, but we will provide updates as we hear back from the recovery company.
Your Tier2 /tigress-hsm files (those modified approximately between 1/1/2012 and 1/1/2013) will be listed in /tigress/johndoe/tigress-hsm/tier2-files-copied and restored to the directory:
Because Tier 2 is undamaged, all of your files from this tier should be copied successfully.
Your Tier3 /tigress-hsm files (those modified or accessed before 1/1/2012) will be listed in /tigress/johndoe/tigress-hsm/tier3-files-copied and restored to the directory:
Because Tier 3 is undamaged, all of your files from this tier should be copied successfully.