Name: Web page development by Information Access staff for non CIT-clients

Brief description: Information Access staff assist non CIT University clients in creating Web pages and in publishing Microsoft Access databases on the Web.

Applicable charges: None

Eligible customers: Faculty, students, staff, departments, recognized University organizations

Hours of service or availability: Regular University business working hours.

Location of service or product: Usually client comes to CIT offices, but CIT staff will go to the individual when specially requested.

Requests for service or product go to: Any IA staff member.

Problems should be reported and Compliments or complaints addressed to Serge Goldstein.

Required of customers: To have Web access and at least basic knowledge of word processing. It is preferred that the client has basic understanding of html.   Client must have either an active Unix account or access to Novell. For database publishing, knowledge of MS Access.

Restrictions affecting service: Information Access staff will help develop Web pages, but not perform general maintenance of the page(s).

CIT's Information Access group will assist in:

Web page planning

Software recommendations

Web page design

html instruction

Instruction on special Web services (Graphics, forms, CGI...)

Web page creation

Unix/Novell set up for Web pages

Pointers to other CIT  Web support services (The PLACE, Help Desk...)

MS Access database design planning

Measures of success: Client satisfaction, which they can gauge by noting Web hits or providing their users the opportunity to comment on their Web pages.

Publish list of web pages for which assistance was provided.

Goals for service improvement: Keep up with Web page development/creation tools.

Detail of CIT responsibilities:

Keep up with development/creation tools.

Test new development/creation tools.

Plan and provide drafts of client Web page(s).

Teach client html.

Create html for client.

Provide graphics.

Teach graphic creation.

Set up Unix/Novell accounts for Web page(s).

Test pages.

Critique pages.

Teach client IDC/HTX technology for publishing MS Access databases

FTEs:

--Assist faculty and students to create Web pages (IMS)
    FTE:  0.6
    Student FTE:   0.11
--Web page development by IA staff for non-CIT clients
    FTE:  0.9

Keywords: Web, html, forms, CGI, graphics, Unix, Novell, MS Access, IDC/HTX

Terms for Glossary:

Web:  Internet communication method including text, graphics, audio, and interactive forms.

html:  HyperText Markup Language.  Computing language using tags to create Web pages viewable on the World Wide Web.

forms:  Interactive text on Web pages.

CGI:  CGI (Common Gateway Interface) - The common gateway interface (CGI) is a standard way for a Web server to pass control to an application program and receive data back when it's done. It allows application programs to run on your behalf as part of your Web connection.  The common gateway interface provides a consistent way for data to be passed from the user's request to the application program and back to the user.

Graphics:  Pictures, photos and lineart on Web pages.  Graphics should be in gif or jpeg form for viewing on the World Wide Web.

Unix:  University mainframe computing system where Web pages can be stored.

Novell:  University network computing system where Web pages can be stored.

MS Access: Microsoft Access - a PC-based database product, part of the MS Office suite.

IDC/HTX: Internet database connectivity/extended HTML technology, used to connect MS Access databases to the Web