Click on page icon to navigate CIT Service Level Agreements SLA Table of Contents Information Services Systems and Networking Advanced Technology and Applications Distributed Management Systems Data Administration Administrative Services TigerVideo Campus cable television signal Cable Television Programming Satellite TV programming Student Computing Facilities Residential Cluster assistance Student Cluster Instructional Software Installation Basic Desktop Software in the Student Clusters Using Student Clusters as Classrooms Using Student Clusters as Training Facility Using Student Clusters for conferences Cluster design consulting Dormnet Dormnet Field Support Classroom Technologies Media support for special events AV and Classroom Equipment Loans Analog videotape editing Audio mastering, editing, duplicating Videotape Duplication Visual Aid Production Teleconference Downlink Classroom Technology Planning Supported Desktop Productivity Applications Unix (Shared) Applications Present CITSupported Software Present nonCIT Supported Software CIT Education Series Information Access Education Service Special Classes Tigernet Remote Access software setups Routine microcomputer setups/upgrades Hard Disk Data Recovery Hardware repair of public microcomputers Microcomputer repair for individuals Execution of billing CIT Help Desk telephone support CIT Help Desk walkin support CIT Help Desk email support Status/outage announcements After hour problem reports Inoffice software support Inoffice needs analysis Diskette Data Recovery Residential Departmental Consultants Documentation of Resources and Services Campus CGI Facility University Webservers Scanning Digitize A/V Output digital audio and/or video files to VHS Write CDROM at the PLACE Media Sales Assist Faculty/Students To Create Web Pages Web Page Development Color Printing Course Email Lists Walkin or telephone consulting at the PLACE Work space on PLACE Macintosh file server Class time at the PLACE Instructional and Project Consulting User support for Mathematica Foreign Language Word Processing Writing/Reading Aids for Foreign Languages Materials for Foreign Language Instruction Video and Laserdisc Library Audio Tape Cassette Library Video Field Production CIT partner assistance Electronic victimization assistance Princeton Websites Index Custom Website Indexing JSTOR Web homepage development/maintenance Support of Information Access Software Tools Web Announcement Posting Service Usenet News Service Provide Webserver Setup Consultation CIT Info News Publication Student University NetIDs and accounts Faculty and Course NetIDs and accounts Staff NetIDs and accounts Networkready installations Generic Glossery Copier Center ID Card Office Graphics Printing Production Electronic Printing Center: Mailing Desktop computer acquisition/installation Networking Internal Networking External Networking Dialup IBM VM Compute Service IBM MVS Compute Service Novell Central File Service Workstation OS Service (PC/Mac) Central UNIX File Service Central UNIX Solaris Computing Service Central UNIX Irix Computing Service Telecommunications Services Princeton PBX and Telephone Lines Voice Mail Voice Mail menus Electronic Mail Product testing coordination Debugging and/or troubleshooting support Hardware or Software Product Evaluation Quick evaluations Technology Trend Reports Technology Analysis Pilot Project Technology Awareness Set up and maintain test environments Administrative Transaction Environment Enterprise Application Services Custom Applications Information Technology Fair Network Management Princeton Network Atlas Microcomputer cluster installation/upgrades Support for building construction/renovation ADSM Backup Service System Monitoring Networking Monitoring Host Database Printserver Print Queues OutFAX InFAX Novell Printing Service Printing and Mailing Data Mall I. PSTN (Public switched telephone network) Coeus University Financials Campus Receivables Stripes Facilities Crystal Reports