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OIT Support and Operations Center

The OIT Support and Operations Center (SOC) provides 24/7 support to the University community for campus computing and network-related problems including netIDs and passwords, e-mail, general Office applications and much more.

Support for telephone services and University business applications such as PeopleSoft HCM/CS, Information Warehouse, LISTSERV, and Time Collection is available during normal University business hours.

The staff of the SOC also monitor the IT infrastructure to ensure that services are available around the clock.

OIT Support and Operations Center consulting is available by:

The voice prompts for telephone service are:

Option 1 - General computing or hardware support inquiries and to report a computing outage
Option 2 - Assistance with University NetIDs or passwords
Option 3 - University Business Applications (PeopleSoft, Info Warehouse, Time Collection, Listserv)
Option 4 - Telephone Trouble Desk
Option 5 - University Directory Assistance
Option 7 - Blackboard Assistance
Option 8 - TigerNet Alumni Support