OIT Support and Operations

The OIT Support and Operations Center (SOC) provides 24/7 support to the University community for campus computing and network-related problems including netIDs and passwords, e-mail, general Office applications and much more.

Support for telephone services and University business applications including PeopleSoft Financials, PeopleSoft HCM/CS, Information Warehouse, LISTSERV, and Time Collection is available during normal University business hours.

The staff of the SOC also monitor the IT infrastructure to ensure that services are available around the clock.

OIT Support and Operations Center consulting is available by:

• phone: (609) 258-4357 (8-HELP)
• e-mail: helpdesk@princeton.edu
• Live Chat Online from the OIT website at www.princeton.edu/oit

The voice prompts for phone service are:

Option 1 - General computing support
Option 3 - University Business Applications (PeopleSoft, Info Warehouse, Time Collection, Listserv)
Option 4 - Telephone trouble desk (phone, EVM, or voice mail problems)
Option 5 - University directory assistance