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SOC Performance Metrics and Statistics

Summary - December 2014
SOC Statistics Pie Chart
General Technical Calls 1097
University Business Application Calls 79
Online Chats 176
Tickets 4271
Call Category Statistics - December 2014
Blackboard help icon 1%
E-mail help icon 8%
General Technical help icon 32%
Hardware Support help icon 2%
LISTSERV help icon 1%
Mac OS help icon 1%
Microsoft Office help icon 1%
Miscellaneous help icon 18%
Mobile Devices help icon 1%
NetID/Passwords help icon 16%
Network help icon 5%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 1%
Printing help icon 2%
Software Application Support help icon 7%
Time Collection help icon 0%
University Business Applications help icon 1%
Web Publishing help icon 1%
Windows OS help icon 1%