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SOC Performance Metrics and Statistics

Summary - April 2016
SOC Statistics Pie Chart
General Technical Calls 1539
University Business Application Calls 58
Online Chats 323
Tickets 4312
Call Category Statistics - April 2016
Blackboard help icon 1%
E-mail help icon 5%
General Technical help icon 39%
Hardware Support help icon 3%
LISTSERV help icon 1%
Mac OS help icon 1%
Microsoft Office help icon 1%
Miscellaneous help icon 23%
Mobile Devices help icon 1%
NetID/Passwords help icon 15%
Network help icon 3%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 1%
Printing help icon 3%
Software Application Support help icon 1%
Time Collection help icon 0%
University Business Applications help icon 1%
Web Publishing help icon 0%
Windows OS help icon 0%