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SOC Performance Metrics and Statistics

Summary - January 2016
SOC Statistics Pie Chart
General Technical Calls 1459
University Business Application Calls 68
Online Chats 284
Tickets 3835
Call Category Statistics - January 2016
Blackboard help icon 1%
E-mail help icon 4%
General Technical help icon 44%
Hardware Support help icon 3%
LISTSERV help icon 1%
Mac OS help icon 1%
Microsoft Office help icon 0%
Miscellaneous help icon 14%
Mobile Devices help icon 1%
NetID/Passwords help icon 18%
Network help icon 3%
PeopleSoft CS help icon 0%
PeopleSoft HCM help icon 1%
Printing help icon 3%
Software Application Support help icon 6%
Time Collection help icon 0%
University Business Applications help icon 0%
Web Publishing help icon 0%
Windows OS help icon 0%