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SOC Performance Metrics and Statistics

Summary - July 2014
SOC Statistics Pie Chart
General Technical Calls 1816
University Business Application Calls 234
Online Chats 264
Tickets 4546
Call Category Statistics - July 2014
Blackboard help icon 0%
E-mail help icon 6%
General Technical help icon 16%
Hardware Support help icon 3%
LISTSERV help icon 1%
Mac OS help icon 0%
Microsoft Office help icon 1%
Miscellaneous help icon 33%
Mobile Devices help icon 1%
NetID/Passwords help icon 22%
Network help icon 3%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 1%
Printing help icon 0%
Software Application Support help icon 3%
Time Collection help icon 1%
University Business Applications help icon 7%
Web Publishing help icon 0%
Windows OS help icon 1%