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SOC Performance Metrics and Statistics

Summary - April 2013
SOC Statistics Pie Chart
General Technical Calls 1613
University Business Application Calls 254
Online Chats 236
Tickets 3582
Call Category Statistics - April 2013
Blackboard help icon 1%
E-mail help icon 8%
General Technical help icon 26%
Hardware Support help icon 5%
LISTSERV help icon 1%
Mac OS help icon 1%
Microsoft Office help icon 1%
Miscellaneous help icon 10%
Mobile Devices help icon 1%
NetID/Passwords help icon 18%
Network help icon 5%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 1%
Printing help icon 5%
Software Application Support help icon 6%
Time Collection help icon 1%
University Business Applications help icon 7%
Web Publishing help icon 1%
Windows OS help icon 1%