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SOC Performance Metrics and Statistics

Summary - June 2016
SOC Statistics Pie Chart
General Technical Calls 1758
University Business Application Calls 76
Online Chats 328
Tickets 5029
Call Category Statistics - June 2016
Blackboard help icon 0%
E-mail help icon 3%
General Technical help icon 40%
Hardware Support help icon 1%
LISTSERV help icon 1%
Mac OS help icon 1%
Microsoft Office help icon 1%
Miscellaneous help icon 17%
Mobile Devices help icon 1%
NetID/Passwords help icon 26%
Network help icon 2%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 1%
Printing help icon 1%
Software Application Support help icon 2%
Time Collection help icon 2%
University Business Applications help icon 0%
Web Publishing help icon 0%
Windows OS help icon 0%