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SOC Performance Metrics and Statistics

Summary - November 2014
SOC Statistics Pie Chart
General Technical Calls 1323
University Business Application Calls 122
Online Chats 248
Tickets 4803
Call Category Statistics - November 2014
Blackboard help icon 1%
E-mail help icon 3%
General Technical help icon 35%
Hardware Support help icon 2%
LISTSERV help icon 1%
Mac OS help icon 1%
Microsoft Office help icon 1%
Miscellaneous help icon 18%
Mobile Devices help icon 1%
NetID/Passwords help icon 23%
Network help icon 3%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 2%
Printing help icon 1%
Software Application Support help icon 4%
Time Collection help icon 1%
University Business Applications help icon 1%
Web Publishing help icon 1%
Windows OS help icon 0%