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SOC Performance Metrics and Statistics

Summary - October 2014
SOC Statistics Pie Chart
General Technical Calls 1657
University Business Application Calls 180
Online Chats 290
Tickets 6272
Call Category Statistics - October 2014
Blackboard help icon 1%
E-mail help icon 7%
General Technical help icon 26%
Hardware Support help icon 3%
LISTSERV help icon 1%
Mac OS help icon 0%
Microsoft Office help icon 2%
Miscellaneous help icon 14%
Mobile Devices help icon 2%
NetID/Passwords help icon 25%
Network help icon 4%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 1%
Printing help icon 1%
Software Application Support help icon 5%
Time Collection help icon 1%
University Business Applications help icon 4%
Web Publishing help icon 1%
Windows OS help icon 1%