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SOC Performance Metrics and Statistics

Summary - July 2015
SOC Statistics Pie Chart
General Technical Calls 1764
University Business Application Calls 98
Online Chats 293
Tickets 4315
Call Category Statistics - July 2015
Blackboard help icon 1%
E-mail help icon 8%
General Technical help icon 37%
Hardware Support help icon 2%
LISTSERV help icon 1%
Mac OS help icon 2%
Microsoft Office help icon 1%
Miscellaneous help icon 14%
Mobile Devices help icon 1%
NetID/Passwords help icon 18%
Network help icon 2%
PeopleSoft CS help icon 1%
PeopleSoft HCM help icon 1%
Printing help icon 2%
Software Application Support help icon 3%
Time Collection help icon 1%
University Business Applications help icon 1%
Web Publishing help icon 1%
Windows OS help icon 3%