Chief Executive Officer , National News Agency
Focus: Centers of Government
Topics: Strategic planning
Keywords: civil service reform, performance indicators, cross-sectoral coordination, policy formation system, strategic policy planning, centers of governance, inter-agency coordination
Interviewer(s): Yoni Friedman
Country of Reform: Latvia
Location: Riga, Latvia
Date: Thu Feb 9 2012
Una Klapkalne describes the policy formation system and strategic planning implemented during her time at the State Chancellery. She describes the development of a policy formation system based on the production of specific documents. To implement this new system, her team at the Policy Coordination Department trained the ministries and reviewed their documents, as she details in this interview. She describes how the ministries increased the quality of their policy planning documents as they adapted to the new system. She also details how the department persuaded the ministries to support their changes. The team incorporated a new annotation system in to the policy formation process, which she says was to help administrators understand the cost each policy. In addition to explaining the policy formation system, Klapkalne discusses the process of ex-ante impact assessments and ex-post evaluations and the strategic planning system the team put in place. The team also increased cross-sectoral coordination, which she explains happened through the department’s mediation and by doing some harmonization at a lower level instead of the ministerial level. Klapkalne discusses how this change reduced the workload and meeting time for the cabinet officials.
Full InterviewDownload MP3 (68 MB)
Una Klapkalne - Full Interview
Una Klapkalne was the Chief Executive Officer of the National News Agency, a position she had held since 2006. Until that point, she had been the head of the Policy Coordination Department at the State Chancellery. She joined the department in 2000. She started working in the administration immediately upon graduating, working her way up from an economic consultant to the deputy director of the state Civil Service Administration. From there she moved to the Ministry of Defense, where she served as the deputy state secretary. When the state secretary left for a year, she became the acting state secretary. She served as an advisor to the Prime Minister and the Minister of the Interior before joining the Policy Coordination Department. She holds a Master of Business Administration from the Stockholm School of Economics in Riga and a Bachelor’s of the Arts in Economics from the University of Latvia. Additionally, she has earned certificates from the National Administration School of France in Management Effectiveness and from the Adam Smith Institute.