Coordinator of Public Sector Reform, Office of the President, Botswana
Getting the News Out/Managing Expectations, Balancing the Central and Local, Civil Service
Evaluation and Performance, Extending services to insecure or remote areas, One-Stop Shops, Performance Management System
reform sequencing, performance management, one-stop shops, computerization
Tue Jul 14 2009
Omponye Kereteletswe talks about the creation and operations of Botswana’s Public Service Reforms Unit. He discusses the importance of performance measurement and performance management in public service reforms. He touches on the use of strategic planning from the national to the village level to coordinate reforms across the public service. Kereteletswe also discusses strategies to build public support for reforms and the importance of getting public feedback on the process. He gives a brief history of reform efforts in Botswana and reflects on the use of technology to reach rural areas, one-stop shops, and dealing with reform fatigue.
At the time of this interview, Omponye Kereteletswe was the coordinator of Public Sector Reform in the Office of the President in Botswana. He earned a doctorate from the University of Birmingham School of Education. In May 2010 he was appointed head of the Botswana National Productivity Centre.