Awni Yarvas
Former Director , Civil Status and Passports Department, Jordan
Focus: Civil Service
Topics: Computerization of Records
Keywords: training, reform sequencing, performance management, merit pay, job descriptions, discipline, decentralization, Computerization
Interviewer(s): Deepa Iyer
Country of Reform: Jordan
Location: Amman, Jordan
Date: Wed Dec 1 2010
Abstract
Awni Yarvas discusses reforms undertaken in Jordan’s Department of Civil Status and Passports, with a focus on those that took place under his tenure. He explains how increases in efficiency were possible with changes in departmental structure, employee incentives, and, in particular, computerization. Yarvas details how changes in procedures for issuing passports and national IDs improved the department's efficiency and accuracy.
Case Study: Building Operational Efficiency: Document Processing in Jordan, 1996-2005
