Rejuvenating the Public Registry: Republic of Georgia, 2006-2008
Focus: Civil Service
Topics: Evaluation and Performance, Corruption in the Civil Service, Computerization of Records, Performance Management System
Type: Case Studies
Author: Andrew Schalkwyk
Keywords: identity documents, registry, corruption, technology, Georgia, documents processing, civil service
In the wake of Georgia’s “Rose Revolution,” Jaba Ebanoidze took charge of the inefficient Public Registry. Housed within the Ministry of Justice, the registry held information about land, property rights and titling. Work procedures within the registry were overly bureaucratic and facilitated corruption by requiring multiple stages for application processes. The reform of the agency was part of the government’s wider economic program, which sought to open the country to private investment. A well-functioning registry was a key requirement for attracting foreign investors and allowing citizens to borrow easily against the capital in their homes. By rolling out information-technology systems and emphasizing monitoring and transparency, Ebanoidze achieved reductions in both processing times and corruption.