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Customer Services

The Customer Services group provides IT computing support to the entire University community. Student Computing Services (SCS) focuses on the IT support needs of students. The Support and Operations Center (SOC) provides University-wide IT support 24 hours a day, seven days a week. Telephone Support and Administration (TSA) provides support for faculty and staff office telephones.


Student Computing Services

The Student Computing Services group provides computer hardware, software, printing and in-room support for students.

Student Computer Initiative (SCI)

SCI logo

The Student Computer Initiative is a non-mandatory computer purchase program that offers computers specially configured for academic use at Princeton University, specially priced for Princeton students, and expertly supported by OIT staff.

Details about the Student Computer Initiative are provided at www.princeton.edu/sci.

OIT Computing Clusters

Staff members of Student Computing Services manage and maintain the more than 300 computers that are available for student use in the OIT computing clusters across campus. The computing clusters provide high-end computers, printers and scanners, and access to general, as well as course-specific software and course-assigned videos. Clusters are also areas for academic collaboration.

Details about the OIT Computing clusters are provided at www.princeton.edu/clusters.

Residential Computing Consultants (RCC)

Staff members of Student Computing Services manage the Residential Computing Consultant (RCC) program, which directly supports  OIT's ongoing commitment to serving students' computing and telecommunications needs. The RCC program is staffed by Princeton students who provide in-residence IT support to students.

Details about the Residential Computing Consultants program are provided at www.princeton.edu/rcc.


Support and Operations Center

The Support and Operations Center provides the University community with telephone and online support that ranges from directory assistance and general computing assistance to IT infrastructure monitoring to help ensure the around-the-clock availability of Princeton's computing technology resources. Contact the Support and Operations Center at 258-4357 (8-HELP) need for computing and technology productivity.

OIT Help Desk logo

OIT Help Desk

The OIT Help Desk consultant team provides 24/7 support to the University community for campus computing and network-related problems including netIDs and passwords, e-mail, general Office applications and more.

Support for telephone services and University business applications including PeopleSoft Financials, PeopleSoft HCM/CS, Information Warehouse, LISTSERV, and Time Collection is available during normal University business hours.The staff of the Help Desk also monitor the IT infrastructure to ensure that services are available around the clock.

Consulting options are detailed at: www.princeton.edu/soc.

For hours, including Holiday closures, see: www.princeton.edu/soc/hours-of-operation.

Telephone Trouble Desk

The Telephone Trouble Desk provides assistance to faculty and staff with office telephone services from setup to arranging for repair, and support to the University's Telephone Coordinators group. The Telephone Trouble Desk also manages the Conferencing Program, which offers cost-effective conferencing solutions to members of the University community.

Details about services provided by Trouble Desk are provided at: www.princeton.edu/telecom.