What's New
February/March 2012
New Voice Mail Service Announcement
OIT is working on a project to replace Princeton's voice mail service. The new service, Microsoft Unified Messaging (UM), integrates voice mail, e-mail and calendaring services. As a telephone coordinator for your department, you are receiving this notice in advance of the general campus community.
OIT is moving University departments to the new UM service on a rolling schedule between March and May of this year. You will receive an e-mail message with more details approximately two weeks in advance of your department’s scheduled move to UM.
An information session is being offered to introduce you to the new unified messaging service, including voice mail service. The session will also provide an overview of the new processes for requesting and changing voice mail service in your department. The session, titled “Telephone Coordinator Information Session – New Voicemail,” is being offered on Thursday, March 1 and Tuesday, March 6.
You may sign up online for either session at www.princeton.edu/training (instructions are provided below).
Before then, it is important to know that voice mail messages saved in the current voice mail system cannot be moved to the new service. If you (or individuals in your department) have voice mail messages that must be saved, you can convert the voice mail to audio files and have them sent to your e-mail account, where they can be saved. See, ‘ Saving Voice Mail Messages ’ for instructions.
Thank you so much for supporting OIT Telephone Services in this effort. We look forward to introducing you to the new UM service at the information sessions in March.
To sign up for either UM information session:
· Go to the Employee Learn Center at www.princeton.edu/training .
· Click the OIT Technology Training link in the left menu.
· In the Filter section, choose “Telephone Coordinator” for Category.
· Click the class name of the class in which you wish to register.
August 2011
T-Mobile Discount Reaches 15%
The University has signed a new agreement with T-Mobile that takes the monthly service discount from 10% to 15%. Please contact Mobile Technology for more information at 258CELL.
July 2011
Verizon Discount Reaches 18%
The University has signed a new agreement with Verizon that has increased our discount to 18% on monthly service plans. The agreement also has eliminated early termination fees and lowered the early upgrade timing from 18 to 10 months. Please contact Mobile Technology for more information at 258CELL.
June 2011
Droid on University Wifi
Android devices do not currently work on the Princeton University WiFi network. You will be able to use them while on campus with their regular cellular signal but not on WiFi. All other devices are currently okay. This is not a permanant problem and has been addressed for future device releases. This message will be removed and a notification will be sent out at that time. If you have any questions please contact 258CELL
April 2011
iPad 2
The iPad 2 is now available through Verizon and ATT in our corporate program. To learn more and add one to your corporate wireless account please visit: https://www.princeton.edu/telecom/mobile-technology/purchasing-program/business-plan-discounts/
January 2011
AT&T Texting Plans Change
AT&T will no longer offer the $5 for 200 or $15 for 1,500 messaging plans. They now only have $10 for 1,000 messages or $20 per month for unlimited.
December 2010
Verizon 4G LTE
This month Verizon launched 4G LTE coverage in 38 cities. It boasts speeds up to 10 times faster than the current 3G network. Verizon customers can choose from two 4G LTE Mobile Broadband data plans: $50 monthly access for 5 GB monthly allowance or $80 monthly access for 10 GB monthly allowance, both with $10/GB overage. For laptop connectivity, two 4G LTE USB modems will be initially available: the LG VL600 is available at launch and the Pantech UML290 will be available soon, each $99.99 after $50 rebate with a new two-year agreement. Both USB modems provide backward-compatibility with Verizon Wireless’ 3G network. If laptop users travel outside of a 4G LTE coverage area, they will automatically stay connected on the company’s 3G network. Contact 258CELL for more details.
November 2010
Mobile devices
The Office of Information Technology led a process, working with the Office of Finance and Treasury, to revise the University practice of reimbursing expenses for mobile communication
devices. All employees authorized to have mobile communication devices for University business will need to purchase and service them under the University’s corporate account program.
This change is intended to enable the University to take advantage of the cost savings and flexibility that is built into corporate accounts.
• Effective Oct. 1, 2010, this policy applies to all new employees.
• Employees currently reimbursed for their devices must transfer their accounts to the University’s program by Dec. 31, 2010.
• Costs above monthly service fees that are attributed to non-University business will continue to be paid by the employee.
• To learn how to transfer an existing account to the University’s corporate account program, please contact the Office of Information Technology’s Telephone Services group. 258-CELL or mobile@princeton.edu
• The complete Mobile Communication Devices Policy is available online.
October 2010
iPhone 4 Update
Apple has released it's first update for the iPhone 4 with some important enhancements for the device. Please visit http://www.apple.com/iphone/software-update/ for more information on how to update your software.
September 2010
Don’t know what to do with those old department cell phones and blackberries? We encourage departments to recycle them by sending them to Surplus c/o Daron Groce, Purchasing Department, 2nd Floor, New South Building. The University donates the cell phones to non-profit organizations. Please help the environment – and the community – by joining in this recycling effort.
Employees come and go and so must their Voicemail accounts. When an existing employee leaves the university the telephone coordinator must submit a web form to have their mailbox disconnected. Please do not share passwords and use the old mailbox to set up a new employee. Our office needs to have accurate records for displaying employee information on the web and in other locations in our system. This and all of our forms are here at http://www.princeton.edu/telecom/telephone-coordinators/forms/
Thank you for all of your help to keep our information organized and secure!
August 2010
iPhone 4 Antenna Problem
The new iPhone 4 has been experiencing antenna problems which is causing customers to drop voice calls regularly. Apple has instituted a new case program to address the problem. Please visit the link below to order your free case.
http://www.apple.com/iphone/case-program/
July 2010
AT&T Rate Plan Changes
AT&T has decided to no longer offer their unlimited data plan domestically or internationally. The standard University plan is now 2GB of domestic data per month for $40. However, all existing AT&T customers are grandfathered and can continue to use their unlimited plans as long as they do not change them.
The new international plan breakdown is as follows:
| Name | Monthly | Email/Web | |
| Global PDA/iPhone/BB/ 20 MB | $24.99 | 20 MB | |
| Global PDA/iPhone/BB/ 50 MB | $59.99 | 50 MB | |
| Global PDA/iPhone/BB/ 100 MB | $119.99 | 100 MB | |
| Global PDA/iPhone/BB/ 200 MB | $199.99 | 200 MB | |
June 2010
The iPhone 4
AT&T announced it will offer the newly designed iPhone 4 this month. New features include FaceTime video calling, Apple's new Retina display, 5 megapixel camera and HD video recording. iPhone 4 will be available for a price of $199 for the 16GB model and $299 for the 32GB model for customers who are eligible to upgrade. To order contact your account manager for your department. You can preorder on the 15th for delivery on the 24th of this month.
April 2010
New Telephone Coordinator Orientation
Since starting our orientation program in November of 2007, we have trained numerous new Telephone Coordinators. The feedback has been excellent and we thank you for your participation. If you are a new Telephone Coordinator and have not signed up for an orientation, please do so at: https://telecomforms.princeton.edu/TCOrientation.php
Verizon Weekly Training
Verizon Wireless is offering weekly training for all account managers. This training ranges from basic navigation to advanced reporting techniques.
To attend a free session please visit: www.verizonwireless.com/mbtraining
March 2010
Verizon Enterprise Center
Verizon has updated their online portal for business users. All account managers were sent an email asking them to authenticate with their user ID and password. If you are having a problem navigating the site or logging in please contact the Mobile Technology Office at mobile@princeton.edu or by calling 258-CELL.
February 2010
Mobile technology loaner programs: mobile phones, broadband data cards, Blackberry devices
OIT is pleased to offer two mobile communications solutions to faculty and staff traveling on University business. The BlackBerry Device Loaner Program offers a portable wireless e-mail solution for Exchange e-mail customers while on the road. For more information regarding the program see: Blackberry Loaner
Also available on loan are wireless broadband data cards. Wireless broadband is a technology that makes high-speed Internet access possible over a wireless network, which is equivalent to your cellular phone. For more information regarding the program see: Data Card Loaner
January 2010
T-mobile Monthly Promo
With the purchase of 5 or more devices you can receive the Blackberry 8900 Curve for free from T-Mobile. To take advantage of this promotion contact our T-Mobile representative Meg Keifer at Meg.Kiefer@t-mobile.com
Verizon Promotion
For a limited time you can receive the new Blackberry Tour free with new service and a 2 year commitment. Account managers can order the devices through the Verizon Enterprise Center. To order through OIT and find more information about Mobile Technology visit: http://www.princeton.edu/telecom/mobile-technology/purchasing-program/business-plan-discounts/
November 2009
Droid Released by Verizon
The Motorola Droid is the newest Smartphone from Verizon. It boasts both a full touchscreen keyboard and also hard slide out QWERTY keyboard. It comes with full bluetooth capability, 5 Megapixel camera, video recording, and Visual Voice Mail amongst other features. For more information: http://phones.verizonwireless.com/motorola/droid/#/home
October 2009
Voicemail Tips
Follow these steps to create an extended absence greeting:
September 2009
Verizon Promotion
Buy any BlackBerry, Get one Free. Purchase any Verizon Blackberry with new 2 year activation and get on free. This promotion ends October 1st. Please call 258CELL for more information.
*New 2-yr. activation on voice plan with email feature, or email plan required.
August 2009
Verizon Blackberry Tour
Verizon has released its newest Global Blackberry. The Blackberry Tour’s new features include enhanced screen resolutions and Visual Voicemail. The device is being offered at $169 with a new 2 year agreement. For more information visit: http://na.blackberry.com/eng/devices/blackberrytour/tour_features.jsp To purchase a device for your department go to: https://telecomforms.princeton.edu/MobileDeviceRequestNew.php
July 2009
Loaner Program
The Telephone Services loaner program is designed to help faculty and staff stay connected to the University while away from campus. We have iPhones, Motorola Razrs, Broadband Data Cards and Blackberries available to take on business trips. Summer is our busiest time so please reserve a device as early as possible. Supplies are limited. For more information please visit www.princeton.edu/telecom and go to faculty and staff > Mobile Technology > Loaner Program.
Paying Your Wireless Bill
We have made paying your wireless bill as easy as ever using our online web tools. We encourage all wireless account managers to sign up for online wireless account management so you can pay your bill easily and efficiently with your department credit card. Here is the link to sign up today: Wireless Account Management Form
Transferring Your Wireless Number
Telephone Services has recently added wireless number transferring procedures to our website to meet the demand by the University community. If you need to transfer a wireless number from personal to corporate, corporate to personal or between carriers please visit our new webpage for information. http://www.princeton.edu/telecom/PortTransferMobile.html
June 2009
AT&T to Offer iPhone 3G S on June 19
AT&T announced it will offer the Apple iPhone 3G S, the fastest, most powerful iPhone yet, beginning on June 19. In addition, the company today will begin selling the existing iPhone 3G starting at $99 for new and qualifying subscribers.
AT&T will offer iPhone 3G S and iPhone 3G at a variety of attractive prices:
- iPhone 3G S will cost $199 (16GB) and $299 (32GB) for new and qualifying customers.
- iPhone 3G will cost $99 (8GB) for new and qualifying customers.
- The 16 GB iPhone 3G will be available for $149 while supplies last.
Prices above require a 2-year service commitment and approved voice and data plan. Options are available to purchase these phones without a 2-year contract commitment. To order these or any other devices please use your department online ordering tool or visit our website to get one today. http://www.princeton.edu/telecom/cellphoneinfopage.html
Mobile Phone Number Port/Transfer
In response to increasing demand of University faculty and staff to transfer their mobile phone numbers to and from the corporate wireless account we have added a Mobile Phone Number Port/Transfer page for your convenience. This page will explain how to transfer your wireless number from a personal account to the Princeton University corporate account, from the corporate account to a personal account and from carrier to carrier.
T-Mobile Summer Discounts
T-Mobile is pleased to announce special pricing for the summer. Please contact our representative Jack Umphrey at Jack.Umphrey@t-mobile.com to order one today.
- Blackberry 8900 for $99.99
- The T-Mobile G1 for $49.99
- The Blackberry 8320 for $99.99
May 2009
Rountable Meeting
In April, Telephone Services hosted a Roundtable Meeting for Telephone Coordinators. The format consisted of five tables each hosting a different topic of interest. The meeting was a huge success. We are planning a similar meeting, to be held in the fall, for those Telephone Coordinators who were unable to attend this April meeting. Details will be emailed in the coming months. We would like to thank everyone who attended and for the great feedback.
iPhones Added to Loaner Program
Telephone Services is pleased to announce the addition of five iPhones to our current Loaner Program located in Frist Campus Center. These devices are available for short-term loan by faculty and staff traveling on University business. Please visit our webpage for more information. http://www.princeton.edu/telecom/cellularloan.html You can contact us directly at mobile@princeton.edu or 258-CELL
April 2009
Verizon Directories
All departments should expect their Verizon directories to be delivered in the month of April.
Archiving Voicemail Messages
Please be reminded that the best way to save Voicemail messages is now through the use of EVM. By signing up for EVM your voicemail messages are delivered directly into your email inbox where they can be saved to the folder of your choice on your hard drive. This removes the tedious task of archiving important saved messages every month. Voicemail will only retain these messages for 21 days while saving them on your computer ensures they will not be deleted.
March 2009
New Desktop Office Phones
Telephone Services is now offering the M3904 Professional Telephone. It is a multi-line digital phone supporting up to 12 lines. Enhancements include offering the largest display in its class, a personal directory, call log, and a variety of user selectable options. They sell for $158 plus installation and are available for upgrades today.
February 2009
Samsung Omnia
Verizon has released the new Samsung Omnia. This smart phone has full touch screen capability, runs on Windows Mobile 6.1 and contains a full HTML web browser. It has an 8 GB internal memory and is expandable with a 16GB microSD™ card. Pricing with a new two year contract is currently $199. Check out the website for further details.
Many wireless users dial 411 with their smart phones and Blackberries to acquire telephone number information for a desired destination. Most users are not aware that in addition to using their minutes, they also get charged $1.49 every time they access this service. It is easy to obtain the same information for free by simply using Google on your web browser if you have data service. If you do not have data service you can also send a text message to Google 46645 – (that spells GOOGL on your keypad) and within seconds Google sends an SMS message back to you with the results. In the body of the message simply type what you are looking for in this format.
Pizza 08540
This will return the local pizza restaurants in Princeton, NJ.
January 2009 Happy New Year!
New Telephone Coordinator Orientation Form
In response to the feedback from the last Telephone Coordinator meeting, we are pleased to announce that we are offering a Telephone Coordinator Orientation for new employees. Please visit our forms page for this service and many others that are available through our offices.
December 2008 Happy Holidays!
The Blackberry Storm by Verizon
The Blackberry Storm (http://estore.vzwshop.com/storm/) has arrived and is available for $199 with a new 2 year contract. This device is viewed as a direct competitor to the iPhone boasting a 3.25” touch screen, global capability, full HTML browser, streaming video and 1GB of embedded flash memory. To upgrade your current device contact the wireless manager in your department. First time Verizon customers can use our form at: https://webdb.princeton.edu/dbtoolbox/engine.asp?action=MobileDeviceRequestNewAccount
Telephone Services Needs Analysis
We have formed a Telephone Services Needs Analysis Team to review all aspects of your departmental telephone services. This Team will set up an appointment with your department to analyze and make recommendations for upgraded hardware and/or improved call processing procedures. The request is located on the Telephone Coordinator Forms page. http://www.princeton.edu/telecom/tcforms.html
November 2008
Campus Directory 2008
The 2008 edition of the Campus Directory is now available to order through the Telecommunications website. It will contain only alphabetical office listings for faculty and staff; those listings will be refreshed periodically during the year. It will not contain student listings or the departmental alpha listings. The directories will be sent to you via campus mail through Printing and Mailing for a charge of $5.00 each. The online form to order can be found at the following link: http://www.princeton.edu/telecom/tcforms.html
EVM and Voicemail Maintenance
Please be reminded that deleting your EVM email from you inbox will not delete the message from your Voicemail box. Leaving too many messages in your Voicemail box will result in a message to callers saying “the mailbox is full.” Take advantage of these two links in your email inbox:
- Delete all messages from my Voice Mailbox –This function empties your entire Voicemail box.
- Delete this message from my Voice Mailbox – This function deletes only the current message.
October 2008
T-Mobile News
This month T-Mobile has great fall promotions for Princeton.
With a 2-year commitment:
- Free BB Curve + FREE Bluetooth headset
- Free Wifi enabled BB 8120 Pearls+ FREE Bluetooth headset
- Free Motorola Rokrs (their newest phone) + FREE Bluetooth headset
- Sidekick LX for $49.99 (all after mail in rebate) + FREE Bluetooth headset
E-mail Jack Umphrey at Jack.Umphrey@t-mobile.com for more details
AT&T News
The BlackBerry® Bold™ 9000, AT&T’s newest Blackberry, is due out this month. 3G performance, higher screen resolution and a brighter display are just a few of the new enhancements. Visit Blackberry Bold for more information and register your email address to receive release notification right to your email inbox.
September 2008
Mobile Technology Purchasing Page
Please visit our (Mobile Technology Purchasing Page) to see all the recent updates to our procedures involving the purchasing of equipment for your departments. We have added New Account user information pages as well as links to order devices for first time users. Any questions or feedback please email Grant Weed at gweed@princeton.edu
Authorization Code Form
This is a friendly reminder to fill out the Authorization Code Form completely. In order for your request to be processed we need the full project grant number to be charged. For this and our other Telephone forms please visit: http://www.princeton.edu/telecom/tcforms.html.
August 2008
iPhone 3G *Update*
Apple’s latest iPhone hit the market last month and is in high demand. AT&T is backordered and customers will be waiting for 1 to 2 weeks for devices to be shipped. Your patience is appreciated.
For purchases visit our website at:
http://www.princeton.edu/telecom/mobilebuydept.html
Telephone Coordinator Orientation
Since starting our orientation program in November of 2007, we have trained fourteen new Telephone Coordinators. The feedback has been excellent and we thank you for your participation. If you are a new Telephone Coordinator and have not signed up for an orientation, please do so at: https://webdb.princeton.edu/dbtoolbox/engine.asp?action=TCOrientation
Recycling Mobile devices
Don’t know what to do with those old department cell phones and blackberries? We encourage departments to recycle them by sending them to Surplus c/o Daron Groce, Purchasing Department, 2nd Floor, New South Building. The University donates the cell phones to non-profit organizations. Please help the environment – and the community – by joining in this recycling effort.
July 2008
The New iPhone 3G
Apple’s latest iPhone is due out on the 11th of this month. It boasts “twice the speed at half the price”. Utilizing the 3G wireless technology, it has speeds 2.4 times faster than the EDGE technology of its predecessor at half the price. This device will sell for $199 and is now fully compatible with the University Exchange email. For purchases visit our website at:
http://www.princeton.edu/telecom/mobilebuydept.html
Verizon Summer Promotion
If you were thinking about purchasing a Blackberry for business, Verizon is offering its 8830 Global Blackberry for the low price of $89.99 for all new University lines through the month of July. Contact our sales representative today for more details. Carol.lasota@verizonwireless.com
Voicemail Tip of the Month – Deleting messages
Deleting multiple messages in your University voice mailbox has never been easier. Since the release of EVM, you can now delete all of your voice messages at once by using the link in your EVM message in your email inbox. You simply click on the Delete all messages from my Voice Mailbox link in your EVM email message and enter your mailbox password. This will empty the contents of your University voice mailbox.
June 2008
Cell Tower Information - Update
We are pleased to announce that Sprint, our final tower to go up on Fine Hall, is now online and operational. All carriers are now represented on campus and cellular reception has improved dramatically as a result. We welcome all of your feedback regarding cellular reception. Please contact Grant Weed at (gweed@princeton.edu)
Campus Directory Information
It’s that time of year again – time to update your listings for the Campus Directory. Please submit your listing changes using the form on the Telecom Website. Please know, however, that the Campus Directory is being revised and the new look is still under construction. We will let you know the end result shortly. Thank you to those of you who participated in the Directory Survey. The results have greatly assisted in our decision-making process.
http://www.princeton.edu/telecom/tcforms.html
Voicemail Tip of the Month – Recorded Name
Update your recorded name, the name you hear when you dial 86423 from your telephone line. Your recorded name is what callers hear when they call you through U-Call, the University Voice Mail subscriber directory, reply to a voice mail message or hear a standard greeting. To update your recorded name, access your voice mail:
Dial 86423
Enter Password
Press 4-personal options
Press 3-greetings
Press 3-name
Follow the system prompts to update your recorded name. The system asks for your first and last name only however, we ask you record not only your name but also your department and extension, for example: John Doe, OIT, Extension 5555.
May 2008
Wireless Discounts
We are pleased to announce greater monthly discounts are now available with all of our carriers. Below are the updated discounts offered by AT&T, Verizon and T-Mobile.
AT&T
- A Corporate discount of 20% on monthly access fees.
- A 15% discount on employee personal lines. If you are an existing customer Sign up here *Students and Faculty box in the upper right hand corner of the web page. (primary line only)
- Monthly specials on various equipment and devices.
Verizon
- A corporate discount of 15% on monthly access fees.
- A 15% discount on employee personal lines. If you are an existing customer Sign up here (primary line only)
- 25% off of eligible accessories for corporate and personal lines.
- Monthly specials on various equipment and devices.
T-Mobile
- A corporate discount of 8% on monthly access fees.
- An 8% discount on employee personal lines. If you are an existing customer Sign up here *The Migration Form located under the Current Customers section(primary line only)
- Monthly specials on various equipment and devices.
AT&T Wireless Training
Our second session of training for the AT&T Premier online account management tool is being conducted on May 2nd at 10 a.m. We welcome feedback and hope these sessions were successful in introducing you to this new account management tool. We are considering adding additional training sessions to meet demand. If you are interested or have any questions please contact Grant Weed at (gweed@princeton.edu).
Voicemail Tip of the Month
Did you know you can reply to a voicemail message that you have received without hanging up and redialing? You can if you follow these 4 easy steps:
- After reviewing your message press 8 to reply.
- Record your reply at the tone.
- Press the # button when finished recording.
- Press the # button again to send your reply.
April 2008
Cell Tower Information
We are pleased to announce that cell towers recently installed on the top of Fine Hall by AT&T and T-Mobile are now operational. AT&T’s presence on campus is new, while T-Mobile’s tower is their second one on campus. The new towers will have a significant impact on cellular reception around campus, including inside most campus buildings. A third tower on Fine Hall belonging to Sprint is expected to become operational in the near future. We welcome all of your feedback regarding cellular reception. Please contact Grant Weed at (gweed@princeton.edu)
Meet-Me Conference Information
Many of you are already familiar with our meet-me conference feature that is available for your use. However, for those who are not, this feature allows you to set up a conference call for up to 30 parties. To join a conference, conferees simply dial a 258 or toll-free number which is provided by the individual setting up the call. The form is available on the Telephone coordinators section of our webpage, under Services. Because of the overwhelming popularity of this service, it has become more important for you to allow a minimum of 24 hours to allow for setup.
AT&T Wireless Premier™ Web Tool
AT&T Wireless telephone account managers now have access to the AT&T Premier online web portal. This management tool will enhance your ability to administer your AT&T wireless account(s). Telephone Services has been pilot testing Premier™ for the Princeton community in the last few months, and we are now ready to make this available to all account managers. You will be able to upgrade phone equipment, order accessories, view statements, pay bills and perform other functions using this resource. If your department is new to AT&T Wireless, please contact Grant Weed at (gweed@princeton.edu) for new account information and set up instructions.
Below is the link to the Premier™ web site for your convenience.
Link to website: https://www.wireless.att.com/business/index.jsp
March 2008
iPhone Goes Corporate
When it was initially released, the Apple iPhone was available only through retail channels. This month, AT&T has announced that the iPhone is now available for business purchases. Interested University purchasers, however, should be aware that there are a few limitations in how it interacts with some university applications. The user must have iTunes downloaded to their desktop to be able to synchronize their contacts and calendar (SCAD/DCS must download to DeSC computers). To synchronize, you need to use a USB cable and retrieve the information using the ITunes interface. The incoming email server must also be set to exchangeimap.princeton.edu to achieve true push/pull email capability. Please contact Grant Weed at (gweed@princeton.edu) if you need further details.
Here is a link to show you some of its features and functionality. https://www.wireless.att.com/business/iphone/?_requestid=15798
The device retails at $499.
Verizon Wireless MyBiz Web Tool
We are pleased to announce that the university Verizon Wireless telephone account managers now have access to the Verizon MyBiz web portal. This management tool will enhance your ability to administer your Verizon wireless account(s). Telephone Services has been pilot testing MyBiz for the Princeton community in the last few months, and we are now ready to make this available to all account managers. You will be able to upgrade phone equipment, order accessories, view statements, pay bills and perform other functions using this resource. If your department is new to Verizon Wireless follow this link and contact our representative to create a new account. http://www.princeton.edu/telecom/mobilebuydept.html
Below are links to the MyBiz web site and to a demo that will show you how to use it.
Link to website: https://b2b.verizonwireless.com/tbmb/
Link to demo: http://demo.vzw.com/MyBusinessAcct/home.html
Voicemail Tip of the Month
Extended Absence Greeting: When you are out of the office for an extended period of time, you may record an Extended Absence Greeting to be played to caller instead of your Personal Greeting. An Extended Absence Greeting cannot be skipped, so that anyone who leaves you a message will be aware that you are away. Once the Extended Absence Greeting is recorded, each time you enter your mailbox you will be asked if you want to delete the Extended Absence Greeting. When you delete the Extended Absence Greeting, your Personal Greeting is reinstated.
Follow these steps to create an extended absence greeting:
- Dial into the system V-O-I-C-E (8-6423)
- Enter your mailbox
- Press 4 - Personal Options
- Press 3 - Greetings
- Press 2 - Extended Absence Greeting
- Follow the system prompts to record your greeting
- To Exit, press * until you hear "Goodbye."
February 2008
Information Warehouse Training
In response to the feedback we received from our July meeting we have now created training classes for Telephone Coordinators for the Information Warehouse. This is a one hour hands-on class that will look at the different reports in the Telephone package of the Information Warehouse. Please sign up today at www.princeton.edu/training
NEW Coordinator of Telecommunications Support
We would like to welcome Scott Pecaric as the new Coordinator of Telecommunications Support in Support Services. The next time you call for a workorder Scott will be coordinating, programming and making sure your moves, adds, and changes are completed to your satisfaction.
EVM Group Mailbox Functionality
Not only can you get EVM delivery on your personal mailbox, you can also have your general Group Mailbox messages sent out to each member of the group when a message is received. To request this and other EVM services go to http://www.princeton.edu/telecom/EVMfacstaff.html and send an email requesting EVM to be attached to your group.
January 2008 Happy New Year!
Cordless Phones now being offered for Faculty and Staff
In response to feedback from the various offices throughout the university we now are offering the Vtech Single-Line Cordless Telephone Set for the price of $24.42 plus installation. This phone can only use an analog telephone line and have one number assigned to it. It comes with caller I.D, a 20 station phone directory, and can be wall mounted or used on your desk. Please visit http://www.princeton.edu/telecom/telephones.html for more information
Voicemail Tip of the Month
Ever receive a call that you need to transfer directly into a colleague’s voicemail and not quite sure how to do it? Please follow the instructions below.
While you have the caller on the phone:
- Press the transfer button
- Dial 8-6423
- When you hear the recording press * and enter the person’s mailbox number.
- You will then hear the mailbox recording of the user to ensure you’ve entered the correct mailbox. At this time press the transfer button again to connect the caller and hang up the phone.
Texting and EVM
Did you know that you can receive notification on your cell phone that you’ve received an EVM message in your email when you’re away from the office by text message? On the left hand side of your EVM settings window is the evmnotify box. Just insert your cell phone number as displayed below in the example (6095556261@) and click on the link in the bottom of the box Email formats for various cell phone providers This link will display all the available cell carriers and the correct suffix to add to your cell number after the @ symbol. Copy and paste the correct suffix to the end of your cell phone number and click Submit Changes at the bottom of the window to save your settings.
To access your EVM window go to http://evm.princeton.edu/ Most texting plans have unlimited incoming text messages. Check with your carrier for more information.
December 2007 Happy Holidays!
WebEx: Web-based desktop conferencing service from OIT now available
Seeing is believing! Now you can show colleagues your digital presentations, artwork, spreadsheets and data sets right from your computer while they watch and engage from their own desktops. Software called WebEx has been licensed by the University so that you can conduct and participate in this type of web-based desktop conferencing, commonly referred to as “webinars.” WebEx allows a meeting host to invite an unlimited number of attendees to take part in a conference and share any application or content on the attendee workstation computers. In order to schedule your first meeting, you must register for a WebEx account. There is no charge for the service but conference hosts must provide a project grant number. Please see www.princeton.edu/conferencing to learn more about the web-based desktop conferencing service and to register. You will also find information about the University's voice and video conferencing services, which can complement and add additional interactivity to your conferencing options.
Recycling Mobile devices
Don’t know what to do with those old department cell phones and blackberries? We encourage departments to recycle them by sending them to Surplus c/o Daron Groce, Purchasing Department, 2nd Floor, New South Building. The University donates the cell phones to non-profit organizations. Please help the environment – and the community – by joining in this recycling effort.
Voicemail Password Sharing
Employees come and go and so must their Voicemail accounts. When an existing employee leaves the university the telephone coordinator must submit a web form to have their mailbox disconnected. Please do not share passwords and use the old mailbox to set up a new employee. Our office needs to have accurate records for displaying employee information on the web and in other locations in our system. This and all of our forms are here at http://www.princeton.edu/telecom/tcforms.html
Thank you for all of your help to keep our information organized and secure!
November 2007
Telephone Coordinator Web Structure
For those of you who were unable to attend the Telephone Coordinator hosted by OIT in July, we would like to make you aware that the OIT Telecommunications web site now has a section dedicated just to you. We have forms to assist you in placing orders, as well as this section –What's New– to tell you about new offerings and user tips. Click on http://www.princeton.edu/telecom/tc.html to find out more.
Time Change
It’s that time of year again! When time rolls back an hour, the time change is automatically reflected in many phones. However, some of you may have to change the time manually. To do so, please follow the instructions below.
- Press the Program button
- Then hit the right arrow button underneath the keypad until you see Time and Date set.
- Press Hold to select Time and Date set.
- Enter the DD/MM/YY and time in Military time, then hit Hold to enter information.
- Press the RLS button to return back to the original display.
Voicemail Tips
Learn how to skip, fast forward, rewind and other ways to manipulate your voicemail by looking at the legend below. For more information on the functionality of our voicemail check out http://www.princeton.edu/telecom/vm/At-A-Glance.pdf
October 2007
Campus Directories Arriving
The Princeton University 2007-2008 Orange Book will be arriving this month. Delivery is scheduled for the end of October and early November. If you have any problems or questions after your delivery please email: trouble@princeton.edu
Mobile technology
Blackberries are proving to be a handy device for the mobile Princeton employee. With the new 4.2 version of software that comes with the AT&T Curve 8300 and the Verizon Global 8830, you can listen to your office voicemail right through the email inbox on your Blackberry. These devices are currently on sale for $199 and $189 respectively with a two year agreement. This is for a limited time only.
Voicemail
Just a reminder to use our Request multiple voice mailboxes form when you have more than one request for a mailbox change at a time. Rather than submit individual requests, you can save time by putting all of the mailbox changes on one form. http://www.princeton.edu/telecom/voicemail/multirequest.doc
Telephone Services Needs Analysis
We have formed a Telephone Services Needs Analysis Team to review all aspects of your departmental telephone services. This Team will set up an appointment with your department to analyze and make recommendations for upgraded hardware and/or improved call processing procedures. The request is located on the Telephone Coordinator Forms page. http://www.princeton.edu/telecom/tcforms.html
July - September 2007
Telephone Coordinator Reference card
The Telephone Coordinator Reference card is a publication created especially for Princeton University Telephone Coordinators. In it, you will find new service highlights, answers to frequently asked questions, steps for procedures most requested, and a directory to the online information that is available to you as a Telephone Coordinator. It also includes helpful contact information so you know who to call in Telephone Services and for what. Download a PDF format of the TC Reference card.
Mobile technology loaner programs: mobile phones, broadband data cards, Blackberry devices
OIT is pleased to offer two mobile communications solutions to faculty and staff traveling on University business. The BlackBerry Device Loaner Program offers a portable wireless e-mail solution for Exchange e-mail customers while on the road. For more information regarding the program see: http://www.princeton.edu/telecom/blackberryloan.html.
Also available on loan are wireless broadband data cards. Wireless broadband is a technology that makes high-speed Internet access possible over a wireless network, which is equivalent to your cellular phone. For more information regarding the program see: http://www.princeton.edu/telecom/datacard.html.
Enabled Voice Mail (EVM) available to all faculty and staff
Enabled Voice Mail (EVM) is now available to all faculty and staff free of charge. EVM converts voice mail messages into audio files and sends them to your Inbox as e-mail attachments. You can then listen to the messages, delete them, forward them, archive them -- as you would with any e-mail. Anyone who would like to have EVM activated should send e-mail to oitevm@princeton.edu. For more information about EVM and its benefits, please see: http://www.princeton.edu/telecom/EVMfacstaff.html
OIT is pleased to offer two mobile communications solutions to faculty and staff traveling on University business. The BlackBerry Device Loaner Program offers a portable wireless e-mail solution for Exchange e-mail customers while on the road. For more information regarding the program see: http://www.princeton.edu/telecom/blackberryloan.html.
Also available on loan are wireless broadband data cards. Wireless broadband is a technology that makes high-speed Internet access possible over a wireless network, which is equivalent to your cellular phone. For more information regarding the program see: http://www.princeton.edu/telecom/datacard.html.
