Call Processing
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Would you like to reduce call traffic to a particular person answering the phone for your department? Have callers hear pre-recorded information? Accept donations 24X7? There are several hundred call Processing applications on campus that satisfy these exact needs for customers. Many are familiar with different voice menus around campus that provide callers options to press in order to hear information or reach a destination. Additionally, callers can reach a recording that prompts them to answer questions. The answers are then sent to a separate voice mailbox and/or an e-mail inbox as an attached .wav file, through EVM. An example of Campus Departments that use call processing are: Athletic Ticket Office: 609-258-3538 Broadcast Center: 609-258-7872 Firestone Library: 609-258-6668 Physics Department: 609-258-4402 Undergraduate Admissions: 258-3060 Our staff will meet with you to determine your needs, design and recommend a call processing work flow and assist with recordings and staff training. If you would like to schedule an appointment for needs analysis, click this link and complete our online form: https://telecomforms.princeton.edu/TSNeedsAnalysis.php |
Call Processing Example:
