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Having trouble?

To receive HTDV channels:

You'll need to have your TV scan for these digital channels. Different makes and models of TVs may map the channels differently. If you have any problems receiving these channels, please email us at

Make sure your TV is connected correctly.

Connect your coax cable to the round connector on your data/telephone wall plate. Screw the connector on clockwise until hand tight. Make sure you're connecting to the wallplate that you signed up for! Now connect the other end of the cable to the back of your TV.

Can't connect to the back of your TV?

Some older TVs have a different antenna connector. You'll see screws instead of the round connector you found on your wall plate. You'll need an adapter in this case; email us at and we'll help you.

Not getting all of your channels?

Use your remote to enter your TV's setup mode, and set it to "Cable" mode (not "VHF" or "Air"). The menu item for this is often called "Antenna." You may have to reset this if you unplug your TV or if your building experiences a power outage.

Using a DVD player?

In this case, connect the coax cable from your wall plate to the round connector on the back of the player (usually marked "Input"). Find the output of the player (often labeled "To Television") and connect a cable from this connector to the back of the TV. We don't supply this cable. It may be a coax cable like the one you have, or it may be a different type. Turn on your TV and your player, make sure the TV is set to the correct channel per your player instruction manual, and use your TV or player remote to view.

Bad picture with DVD player connected?

Remove the player from the setup, plug the coax cable directly into the TV and re-test. If
you're still having a problem without the player installed, email us at for service.