Unified Messaging Service

There are some special features available in Unified Messaging that will make it easier to handle your calls and your messages in ways that work for you. The following pages provide instructions for setting up some of these special features:

• Delegating access explains how to set up your voice mail and e-mail for separate access by another account (for example, an assistant or delegate).
• Handling special calls explains how to set up call answering rules to process calls that come in from a specific person, or during a specific time. Some of the special handling you can set up includes providing a customized greeting, finding you at another phone number, even setting up a trail of numbers to be called in sequence.