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Support

Support levels and methods depend on the system you are using. We support our centrally run content management systems and their standard features at no charge. Support for custom systems, special features, or website customizations is deemed fee-for-service work.

Service Offering Support Options
All WDS Services

Department Websites: Drupal Template System 

  • Online Documentation
  • Mailing Lists (for University staff and faculty only):
    • Drupal-Templates Mailing List
      This list is used by WDS staff to make announcements to Template Website admin and tech contacts. To join the Drupal Templates list, send an email to listserv@princeton.edu with "JOIN DRUPAL-TEMPLATES" in the body of the email and leave the subject blank.
    • Drupal-Announce Mailing List
      This list is used by WDS staff to make infrequent announcements to Template and Custom Website admin and tech contacts regarding general Drupal information. To join the Drupal Templates list, send an email to listserv@princeton.edu with "JOIN DRUPAL-ANNOUNCE" in the body of the email and leave the subject blank.
  • Walk-in Support
    • If you wish to sit with a WDS staff member, you may sign up for a time slot during our walk-in hours. You must specify the reason that you are coming in so that we can have the appropriate staff member present.
    • Sign up via the Web Appointment Scheduling System

Department Websites: Drupal Custom

  • Online Documentation (URL provided by WDS - please email us)
  • Mailing Lists (for University staff and faculty only):
    • Drupal-Custom Mailing List
      This list is used by WDS staff to make infrequent system announcements to Custom Website admin and tech contacts. To join the list, send an email to listserv@princeton.edu with "JOIN DRUPAL-CUSTOM" in the body of the email and leave the subject blank.
    • Drupal-Announce Mailing List
      This list is used by WDS staff to make infrequent announcements to Template and Custom Website admin and tech contacts regarding general Drupal information. To join the Drupal Templates list, send an email to listserv@princeton.edu with "JOIN DRUPAL-ANNOUNCE" in the body of the email and leave the subject blank.
  • Walk-in Support
    • If you wish to sit with a WDS staff member, you may sign up for a time slot during our walk-in hours. You must specify the reason that you are coming in so that we can have the appropriate staff member present.
    • Sign up via the Web Appointment Scheduling System

Department Websites: Roxen* 


*This service will end September 2019.

Student Group, Event, and Topic Websites: WordPress
Faculty / Researcher Websites: OpenScholar