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Support

Support levels and methods depend on the system you are using. We support our centrally run content management systems and their standard features at no charge. Support for custom systems, special features, or website customizations is deemed fee-for-service work.

System Support Options System Website
Drupal

If we are working with you on a Drupal website, email support questions to webservices@princeton.edu.

Join the Drupal-Support Mailing List
(for Princeton University staff and faculty only): https://lists.princeton.edu/cgi-bin/wa?SUBED1=drupal-support&A=1

Participate in Central NJ Drupal Meetups hosted by WDS. Check the University Public Events Calendar for upcoming meetings.

Lynda.com Training - log in and look for Drupal 7 Essential Training under software.

If your live website is unresponsive or showing errors, contact OIT's Support and Operations Center: 8-HELP or helpdesk@princeton.edu.

drupal.princeton.edu
Roxen

Quick Reference Cards

Mailing Lists:
(for Princeton University staff and faculty only):

  • roxen-support@princeton.edu is geared towards technical support type questions and comments. (anyone subscribed can post) To join, send an email to listserv@princeton.edu with "JOIN ROXEN-SUPPORT" in the body of the email and leave the subject blank.
  • roxen-announce@princeton.edu is for latest news, outages, updates, features, and training. (only list moderators can post) To join, send an email to listserv@princeton.edu with "JOIN ROXEN-ANNOUNCE" in the body of the email and leave the subject blank.

Support Questions specific to your website (University hours only): email roxen@princeton.edu.

System  issues, unresponsive website, etc. (24 hours) email: helpdesk@princeton.edu.

www.princeton.edu/roxen
WordPress

Limited email support is available. For detailed support information, visit the WordPress site.

Lynda.com Training - log in and look for WordPress under software.

 blogs.princeton.edu

FAQs

How long does it take to get a site?

It depends on the complexity of your needs. An empty, skeletal site can be created in one or two business days, and the rest is up to you. A highly customized, complex site can take a number of months. Requests for custom sites or sites that include the use of dynamic modules for managing content are evaluated on an individual basis.


Do you provide content editing?

No. We create the framework for your site, including its design and functionality. It is up to you to enter and maintain the site's content, including text and media.


Which criteria does my site need to meet so that it can be approved by the Office of Communications and connected to the University's home page?

Web Development Services develops site frameworks that conform to University requirements for website publication, such as using an approved University logotype or shield, ensuring that your site links to the home page, and that it includes search functionality. The full set of requirements can be found at: http://www.princeton.edu/communications/services/web/launch/requirements/


How do the approval and Go Live process work?

At least two weeks prior to launch, the Office of Communications will review your website to ensure that it follows University requirements and accessibility standards. Email webservices@princeton.edu with the alert that your new site is ready to go live. WDS will then coordinate the review and launch process, working with other groups in OIT as well as the Office of Communications.

Note that the Office of Communications reviews public facing sites for compliance with University requirements. If your site was designed by WDS, we will ensure that its framework complies. As the site owner, you are responsible for content. If you designed your own site, your are responsible for both its framework and content.


Can I continue to edit my site post launch?

Yes. We design sites for sustainability, allowing you to continue to edit content and grow your site as needed. Please ensure that as you grow your site, it continues to meet University requirements.


If a vendor built my site, can you host and support it?

We can not host or support your vendor-built site in our central system. You can request your own virtual machine from the Office of Information Technology. You will then be responsible for the maintenance, patching, support, and upgrading of your website - you lose the benefits of working with WDS!


Having trouble signing in to see a site map in SlickPlan?

To sign up for SlickPlan, first provide WDS with your email address. 

Once we've added you to a particular site map, login instructions will be sent to your email. The URL to view and edit a sitemap(s) is: http://oit.slickplan.com/login

To create a new version, click the pencil icon next to the site maps' name. Change the version number and click Save Changes.

Getting Started

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Please Contact Us so we can guide you to the correct website platform.

Portfolio

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Browse the Portfolio to see examples of our custom websites.