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Support

Support levels and methods depend on the system you are using. We support our centrally run content management systems and their standard features at no charge. Support for custom systems, special features, or website customizations is deemed fee-for-service work.

Service Offering Support Options System Website
All WDS Services

Contact OIT's Support and Operations Center: 8-HELP or helpdesk@princeton.edu.

To request work on your website, fill out the Work Request Form (University log in required).

 

Drupal Template System Department Websites

Mailing Lists (for University staff and faculty only)

  • Join the Drupal-Templates Mailing List
    This list is used to make announcements to Template Website admin and tech contacts. To join the Drupal Templates list, send an email to listserv@princeton.edu with "JOIN DRUPAL-TEMPLATES" in the body of the email and leave the subject blank.
Tier 1 and 2
Service Offerings


Drupal Template System  Documentation

Drupal Custom Department Websites

Mailing Lists (for University staff and faculty only)

  • Join the Drupal-Support Mailing List
    Use this list to ask the Princeton Drupal community questions about general Drupal questions. The Drupal Support list is verbose and contains questions, suggestions, and support from all members of Princeton's Drupal community.

    To join the Drupal Support list, send an email to listserv@princeton.edu with "JOIN DRUPAL-SUPPORT" in the body of the email and leave the subject blank. To send a message to all of the people currently subscribed to the list, send mail to drupal-support@princeton.edu. This is called "sending mail to the list" because you are sending mail to a single address and LISTSERV makes copies for all of the people who have subscribed.
  • Join the Drupal-Announce Mailing List
    The Drupal Announce list contains infrequent system announcements. Posts are repeated to the Drupal Support list (see above). To join the Drupal Announce list, send an email to listserv@princeton.edu with "JOIN DRUPAL-ANNOUNCE" in the body of the email and leave the subject blank.

  • Participate in Central NJ Drupal Meetups hosted by WDS. Check the University Public Events Calendar for upcoming meetings.
     
  • Lynda.com Training - log in and look for Drupal 7 Essential Training under software.

Tier 3
Custom Drupal Service Offering


Department Websites

(Roxen*)


*This service will end September 2019.

Mailing Lists: (for Princeton University staff and faculty only):

  • roxen-support@princeton.edu is geared towards technical support type questions and comments. (anyone subscribed can post) To join, send an email to listserv@princeton.edu with "JOIN ROXEN-SUPPORT" in the body of the email and leave the subject blank.
     
  • roxen-announce@princeton.edu is for latest news, outages, updates, features, and training. (only list moderators can post) To join, send an email to listserv@princeton.edu with "JOIN ROXEN-ANNOUNCE" in the body of the email and leave the subject blank.
www.princeton.edu/roxen
Faculty / Researcher Websites

Email support: openscholar@princeton.edu

In Office Training Request Form

 Online Documentation:
scholar.princeton.edu/openscholar/