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Where to Get Tech Help

If you need help with your computer or campus computing resources, a number of technical support options available to you.

Residential Computing Consultants: Help in your room

Residential Computing Consultants (RCCs) are a support resource available to you in your residential college. RCCs are students who live in the dorms and can help with any problems you may have in setting up or using your computer on campus or using the University's telecommunications services.

The weekend you arrive on campus, RCCs will be stationed in your residential college to provide computing and technical support as part of the Move-In weekend, September 12-13. Be sure to look for them if you need help with your computer or have technology-related questions. Shortly after Move In, special RCC teams will also visit each room in the residential colleges and offer their technical assistance as part of the Dorm Storm outreach. You may also request RCC support by e-mail at any time throughout the academic year.

To find out who your resident RCCs are and how to contact them, or to find out which day RCC Dorm Storm is scheduled for your residential college, see www.princeton.edu/rcc.

OIT Help Desk: Help by Phone, E-mail and Instant Messaging

OIT Help Desk consultants provide technical help whenever you need it. The OIT Help Desk is open around the clock, 24 hours a day, seven days a week. To get help you can send e-mail to helpdesk@princeton.edu, call (609) 258-4357 (dial 8-HELP from any campus phone), or use the online chat on the OIT home page.

OIT Solutions Center: Walk-In Help at Frist

Computer help at the Tech Clinic

The OIT Solutions Center provides a variety of in-person technical support services in one convenient location.

At the Tech Clinic, software and hardware consultants are available to help you configure your computer for the Princeton network, set up your Princeton e-mail, or resolve software issues. What's more, Tech Clinic staff can arrange for computer hardware repair with OIT Hardware Support and its staff of expert technicians. OIT Hardware Support offers a complete line of services, ranging from computer maintenance and upgrades to repairs and data recovery, and is an authorized warranty service provider for Apple, Dell, and IBM/Lenovo computers.

At the Tech Depot, you can purchase computer software at educational prices, sign up for a low-rate calling plan, and subscribe for in-room TigerTV cable service. The Tech Depot is also a convenient on-campus location where you can purchase computer accessories like wireless cards, batteries, mice, and other popular accessories.

Stop by the OIT Solutions Center to learn more about the services available. The center is located on the 100-level of the Frist Campus Center and is open from 9 am to 5 pm during the academic year.

OIT KnowledgeBase: Online Answers to Your IT questions