SCAD Member Core Competencies

 

  1. Know basic diagnostic routines for identifying and distinguishing common problems as network, local hardware, or local software
    1. Network (machine to new port, new cable, etc.)

      Writeup coming.

    2. Local Software
      1. Bad or unknown IP address (hostmaster, ipconfig/winipcfg)

        See HelpDesk solutions database: Solution ID: 2990 http://helpdesk.princeton.edu/

      2. Bad machine name (hostmaster)

        Solution search: "hostmaster": Best Result: none.

      3. Lost or corrupted domain account

      Add Machine to Princeton Domain
      See HelpDesk solutions database: Solution ID: 8218
      http://helpdesk.princeton.edu/
      Add DeSC Machine to Princeton Domain
      See HelpDesk solutions database: Solution ID: 3022
      http://helpdesk.princeton.edu/
      What to do about a lost Princeton Domain Connection
      See HelpDesk solutions database: Solution ID: 4680
      http://helpdesk.princeton.edu/
      Instruction Page:
      http://pcsystems.princeton.edu/resetmachine.shtml

    3. Email
      1. Bad password

        How to Change Your Email Password
        See HelpDesk solutions database: Solution ID: 4240
        http://helpdesk.princeton.edu/
        Resetting a Forgotten or Unknown Password

        See HelpDesk solutions database: Solution ID: 4906 http://helpdesk.princeton.edu/

      2. Over quota

        Information on Email Storage Quotas
        See HelpDesk solutions database: Solution ID: 2674
        http://helpdesk.princeton.edu/
        Why Am I Still Over Quota?
        See HelpDesk solutions database: Solution ID: 3388
        http://helpdesk.princeton.edu/

      3. Too-full inbox

      See ii. above

    4. Registry (blue screen of death/ntoskrnl)

    Causes and Repairs of a ‘Blue Screen of Death’
    See HelpDesk solutions database: Solution ID: 24148
    http://helpdesk.princeton.edu/

  2. Be able to manage user problems in Tivoli

    Instruction Page: http://helpdesk.princeton.edu/tivoli/#Basic Functions covers all of the following.

    1. Monitor department queue(s)
    2. Find incidents by user
    3. Create new incident
    4. Add to and modify existing incidents
    5. Take ownership
    6. Close incidents