SCAD Core Competencies 8

SCAD Core Competencies

a. Network (machine to new port, new cable, etc.)

b. Local Software

Bad or unknown IP address (hostmaster, ipconfig/winipcfg)

Go to HelpDesk solutions database, go to Solution ID: 2990 - http://helpdesk.princeton.edu/

Bad machine name (hostmaster)

Go to HelpDesk solutions database, search keyword "hostmaster" - http://helpdesk.princeton.edu/

Lost or corrupted domain account

Add machine to the Princeton Domain - Go to HelpDesk solutions database, go to Solution ID: 8218 - http://helpdesk.princeton.edu/

Add DeSC machine to the Princeton Domain - Go to HelpDesk solutions database, go to Solution ID: 3022 - http://helpdesk.princeton.edu/

What to do about a lost Princeton Domain connection - Go to HelpDesk solutions database, go to Solution ID: 4680 - http://helpdesk.princeton.edu/

c. Email (bad password)

How to change your email password - Go to HelpDesk solutions database, go to Solution ID: 4240 - http://helpdesk.princeton.edu/

Resetting a forgotton or unknow password - Go to HelpDesk solutions database, go to Solution ID: 4906 - http://helpdesk.princeton.edu/

Email (over quota)

Information on email storage quotas - Go to HelpDesk solutions database, go to Solution ID: 2674 - http://helpdesk.princeton.edu/

Why am I still over quota? - Go to HelpDesk solutions database, go to Solution ID: 3388 - http://helpdesk.princeton.edu/

Registry (blue screen of death/ntoskrnl)

Causes and repairs of a 'Blue Screen of Death' - Go to HelpDesk solutions database, go to Solution ID: 4148 - http://helpdesk.princeton.edu/

d. Be able to manage user problems in Tivoli

Monitor department queue(s)

Find incidents by user

Create new incident

Add to and modigy existing incidents

Take ownership

Close incidents