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Below
is brief warranty information on computers available through
SCI 2008-2009. Warranties are offered through the hardware
manufacturers and not the Office of Information Technology or Princeton University.
OIT's
Hardware Support facility is an authorized service center
for all of SCI's vendors. Warranty service can be completed
by OIT's Hardware Support. When on campus, you can visit Hardware Support at the OIT Solutions Center in the Frist
Campus Center, or by calling the Help Desk at 609-258-HELP (4357).
 Dell Latitude
All SCI Dell laptop computers come with 3-Year
Warranties. All Dell laptops sold through SCI
include Complete Care coverage, which will repair or replace
the laptop in the event of accidental damage (drops, spills,
etc).
For support on your Dell laptop, you may contact
either Dell (,
1-800-695-8133) or the . For international coverage information, see
If
your computer requires a hardware repair, you should bring it
to Princeton's or send it to a Dell repair facility.
Apple MacBook and MacBook Pro
All SCI Apple computers come with the
AppleCare 3-Year Protection Plan, and an international warranty. Note: This plan does not cover accidental damage.
For support on your Apple portable, you may contact either Apple (,
1-800-800-APPL) or the .
If
your computer requires a hardware repair, you may bring it
to Princeton's or send it to an Apple
repair facility.
Models
from Previous Years:
Apple iBooks and Powerbooks (2002-03, 2003-04, 2004-05, and 2005-06):
All Apple machines sold through the SCI program include a 3-year AppleCare warranty. See above for contact information for a Apple repair.
If you don't know your AppleCare support serial number, please contact to request this information.
Dell Latitude (SCI 2003-04, 2004-05, and 2005-06):
All Dell machines sold through the SCI program include a 3-Year International Warrenty and Complete Care coverage. See above for contact information for a Dell repair.
IBM
Thinkpad T-Series:
All
Thinkpad T-Series computers come with a three-year international
warranty.
For
support on your Thinkpad, you may contact either IBM (,
1-800-772-2227) or the.
If
your computer requires a hardware repair, you may bring it
to Princeton's, send it to IBM
to utilize their EZ-Serv repair facility, or bring it to any
other IBM authorized repair center.
Thinkpad
iSeries 1400 and Thinkpad A21e
Three-year hardware warranty from
the manufacturer.
In
addition, during the first 30 days from the delivery of your
machine, in the event of hard drive failure, OIT Hardware
Support will provide the service of re-imaging the hard drive
at no cost. After the 30 day period, this service is billable
at their regular hourly rate.
Extended
warranties can not be honored by OIT Hardware Support.
Any extended warranties are offered by IBM Global Solutions
(IGS). Only IGS can perform repairs as part of that
extended warranty. While SCI purchasers are welcome
to have OIT Hardware Support repair their IBM computers at
any time, such repairs would be chargeable to the student
unless they are covered by the original (not extended)
IBM warranty.
To
order an extended warranty for your Thinkpad, please contact
PC Connection at 1-888-213-0260. Refer to the following part
numbers:
- 3
year IBM Depot Repair service, Part number 30L9192, $198.00
- 2
year IBM Depot Repair service, Part number 30L9191, $99.00
- 3
year IBM On Site Repair service, Part number
30L9195, $345.00
-
2 year IBM On Site Repair service, Part number
30L9189, $197.00
All
extended warranties must be purchased and activated within
the first year of ownership.
IBM Desktop: PC 300GL
Three year parts, one year on-site
labor limited warranty.
In
addition, during the first 30 days from the delivery of your
machine, in the event of hard drive failure, OIT Hardware
Support will provide the service of re-imaging the hard drive
at no cost. After the 30 day period, this service is billable
at their regular hourly rate.
These
warranties are offered through IBM, and will be honored by
IBM. CUC, Inc., the SCI vendor, does not service SCI
computers.
OIT
Hardware Support is an authorized IBM service center.
As such, they will be able to perform all repairs, including
those that would be covered under the standard warranties
listed above. Please contact IBM to identify
other IBM service avenues while off campus.
Extended
warranties can not be honored by OIT Hardware Support.
The extended warranties offered on the SCI purchase page are
offered by IBM Global Solutions (IGS). Only IGS can
perform repairs as part of that extended warranty. While
SCI purchasers are welcome to have OIT Hardware Support repair
their IBM computers at any time, such repairs would be chargeable
to the student unless they are covered by the original
(not extended) IBM warranty.
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