TigerCard Office Frequently Asked Questions
Princeton University
 

ADD MONEY TO YOUR TIGERCARD
MANAGE YOUR ACCOUNT
GUEST ACCESS

 
  ABOUT YOUR TIGERCARD
Ways To Use Your TigerCard
Obtain Your TigerCard
Replace Your TigerCard
Locations


PAW POINTS
What Are Paw Points?
How to Buy Paw Points


OTHER CARDS
Family Cards
TowerCards
Contractor/Visitor Badges

Departmental Guest Cards

PASSPORT & NOTARY SERVICES
FREQUENTLY ASKED QUESTIONS
FORMS
CONTACT US
USEFUL LINKS
BUILDING ACCESS

UNIVERSITY SERVICES
PRINCETON UNIVERSITY
 
TIGERCARD
I lost my card - what should I do?
Is there a fee for replacing my TigerCard?
I replaced my card but then found my old card. Which one should I use?
How do I get a new validation sticker?
How do I get a new validation sticker for my family member?
Do I have to come to the TigerCard Office to pick up my replacement card?
Where can I use my TigerCard?
Can I punch a hole in my TigerCard?
Can I get a card for my spouse/partner?
I am a casual employee - can I get a TigerCard?
I am retiring from Princeton.  Do I retain my card privileges?  How about my spouse or partner?
Can I let someone borrow my card?
What if I find someone else's card?

PAW POINTS
What are Paw Points?
What are the advantages of using Paw Points?
Do my Paw Points expire?
I am graduating and have a balance still on my card. Can I get a refund?
I do not have a permanent U.S. SSN. How do I find out what number to use?


ONLINE ACCOUNT MANAGEMENT
How can I check my account online?
I forgot my online password - what should I do?
How can I make deposits online?
How do I turn off my Automatic Deposit?
How do I turn off my Low Balance email notification?
How do I change my stored credit card information?


BUILDING ACCESS
How can I get access to a building?
How do I know if my card is not working properly for building access?
What do I do if my card doesn't work in my building?
What if the reader light is slowly flashing GREEN and RED when I get to the door?
Can I access any building at the University?


TIGERCARD

Q: I lost my card - what should I do?
A: During business hours (Monday-Friday 9:00 am-5:00 pm) stop by the TigerCard Office in New South, A Floor to get a new card.
If you cannot stop by right away, call us at 609-258-8300 so we can suspend your card.

During off hours:
1) call public safety at 609-258-1000 to deactivate the building access
2) deactivate your card online
3) Replacement cards can be picked up after business hours and weekends at the Frist Campus Center.

Q: Is there a fee for replacing my TigerCard?
A: Yes, there is a $15 replacement fee for replacing your TigerCard. You can pay by cash, check, MasterCard, Visa or charge to your student account.

Q: I replaced my card but then found my old card. Which one should I use?
A: The new card is the only card you should use. Also, you are not able to re-activate old cards once they have been replaced.

Q: Do I have to come to the TigerCard Office to pick up my replacement card?
A: Yes, for security reasons we are not able to mail TigerCards. Replacement cards can be picked up after business hours and weekends at the Frist Campus Center.

Q: How do I get a new validation sticker?
A: All faculty, staff and affiliates will be sent a new validation sticker in the mail by the end of October.

Q: How do I get a new validation sticker for my family member?
A: Students, faculty and staff may request validation stickers for their family members by emailing tigercard@princeton.edu in October. The validation sticker(s) will be sent to the student, faculty or staff member by campus mail.

Q: Where can I use my TigerCard?
A: Click here for a complete listing.

Q: Can I punch a hole in my TigerCard?
A: Please do not punch a hole in your TigerCard. Because of the technology used to make the card work, it is easy to ruin the card by punching a hole or altering it in any way. We recommend using a card holder with a key hook if you want to attach to your keys.

Q: Can I get a card for my spouse/partner?
A: Yes, fill out the Family Card form and bring it to the TigerCard Office. Please note some restrictions apply.

Q: I am a casual employee - can I get a TigerCard?
A: Departments can request a Visitor Card for Casual workers at this link.

Q: I am retiring from Princeton.  Do I retain my card privileges?  How about my spouse or partner?
A: Employees with ten or more years of service retain their card privileges and so do their spouses or partners.  Validation stickers must be picked up each year in October at the TigerCard Office located at A Floor New South Building.

Q: Can I let someone borrow my card?
A: No, rights and privileges associated with the card are non-transferable.

Q: What if I find someone else's card?
A: If you find someone else's card, be sure to return it to the TigerCard Office or Public Safety. Attempting to use a lost and/or stolen card for any purpose can be considered theft.


PAW POINTS

Q: What are Paw Points?
A: The Paw Points program allows you to add money to your TigerCard (University I.D.) to be used at various locations around campus.

Q: What are the advantages of using Paw Points?
A: First, the Paw Points program is a great budgeting tool. By placing money on your card you can set aside the funds you will need to buy tickets, food, Princeton University apparel, photo copies and more. Secondly, keeping cash on your TigerCard is a safe way to have money to use around campus without carrying cash.

Q: Do my Paw Points expire?
A: Paw Points do not expire. A cardholder may request a refund of their remaining balance minus the administrative fee upon leaving the University.

Q: I am graduating and have a balance still on my card. Can I get a refund?
A: For graduating students, any remaining balance of Paw Points will automatically be applied to the students’ account bill at the end of the school year.

Q: I do not have a permanent U.S. SSN. How do I find out what number to use?
A: Please contact the TigerCard Office at 609-258-8300


ONLINE ACCOUNT MANAGEMENT

Q: How can I check my account online?
A: Everyone should first register by selecting the online account link. After you register you can easily log on to check your meal plans and Paw Point balances. A link to accessing your account online is provided on every page of this website.

Q: I forgot my online password - what should I do?
A: Under the Sign In section, click on "I need help with my Login". Follow the instruction in the pop-up window. Your password will be emailed to the address on record.

Q: How can I make deposits online?
A: Click the link (provided on every page of this website) to buy Paw Points. Follow the prompts to deposit money using a credit card.

Q: How do I turn off my Automatic Deposit?
A: Log into your account and select from the right hand side navigation under the Personalize menu, "Automatic Deposit". Click "I Agree" to the Terms and Conditions. Unselect the account and click on SAVE.

Q: How do I turn off my Low Balance email notification?
A: Log into your account and select from the right hand side navigation under the Personalize menu, "Low Balance Warning". Unselect the account and click on SAVE.

Q: How do I change my stored credit card information?
A: Login and on the left hand side navigation, choose "Make a Deposit". Click on the link in the following statement:
"This information is saved on your computer. Click here to remove your saved information."
You will be prompted to agree to the Terms and Conditions. Re-enter the new information and click the "Save this Information" box. Select the amount to deposit and click on NEXT.


BUILDING ACCESS

Q: How can I get access to a building?
A: Contact the Building Access Coordinator in your building or Department Access Facilitator in your department to request permission to access a building.

Q: How do I know if my card is not working properly for building access?
A: Place your card near a reader and listen for a ‘beep’. If you hear a ‘beep’, look at the lights on the reader. An AMBER (steady/momentary) light means you do not have access to that door. If you do not hear a ‘beep’ or think you should have access to the door, contact the TigerCard Office during normal office hours.

Q: What do I do if my card doesn't work in my building?
A: Stop by the TigerCard Office on the A Floor of New South during business hours (Monday-Friday 9:00 am-5:00 pm).

Q: What if the reader light is slowly flashing GREEN and RED when I get to the door?
A: The door should be unlocked, open it and walk in. If the door will not open contact the TigerCard Office during business hours (Monday-Friday 9:00 am-5:00 pm) at 258-8300. During non office hours please contact Public Safety at 258-1000.

Q: Can I access any building at the University?
A: No, your card will only give you access to buildings assigned to you based on your housing or job affiliation.

 
 

 

 
proxhelp
 

TigerCard Office
New South, A Floor
M-F 8 am-5 pm
Voice: (609) 258-8300
Fax: (609) 258-1045
tigercard@princeton.edu