Telemedicine is offered as part of all of our health plans. With Telemedicine you can call a doctor 24 hours a day, 7 days a week. It is a convenient and affordable option that allows you to talk to a U.S. Board Certified doctor who can diagnose, recommend treatment, and prescribe medication (when appropriate), for many of your medical issues. Examples include sinus problems, bronchitis, allergies, ear and respiratory infections, cold and flu symptoms, and more.

Telemedicine does not replace your primary care physician, but if your doctor is not available or you are traveling, you can use Telemedicine instead of an urgent care center.

Individuals enrolled in the Aetna or UnitedHealthcare Princeton Health Plans or the Aetna HMO will have no copays for using Telemedicine because visits are covered at 100%. Individuals in the Aetna Consumer Directed Health Plan or the Aetna J-1 Visa Plan will pay no more than $40 per visit until the annual deductible is met. Visits will then be covered at 80% until the annual out-of-pocket maximum is reached, at which point visits will then be covered at 100%.

Aetna and United HealthCare members have access to telemedicine through Teladoc by calling (855) TELADOC (835-2362) or

Telemental Health

Teladoc Behavioral Health is included in all our medical plans. It is a convenient option that allows participants age 18 and older to video conference with a licensed health provider—including psychiatrists, psychologists, and counselors—who can provide both therapy and medication management. Conditions commonly treated through Telemental Health include depression, anxiety, bipolar disorder and substance abuse.

Visits are covered at the same cost as in-network in-person mental health visits. Individuals enrolled in the PHP or HMO will pay the specialist copay. Individuals enrolled in the CDHP or J-1 Visa Plan will pay the coinsurance after the annual deductible is met. To register for this service, go to or download the Teladoc app from the Apple App Store or Google Play.

You can count on support from knowledgeable and responsive HR staff when you have a benefits question or problem. Just call or e-mail us. We’re here to help!