"Don't write anything in e-mail you wouldn't want to see tacked to the office refrigerator" [6]

    E-mail Style:

E-mail Etiquette in the Workplace:

University Policy:


[1]  Princeton University Information Technology Resources and Internet Access -- Guidelines for Use,
2002-2003 edition.  http://www.princeton.edu/~policy/Ware/Abouttheguidelines.shtml. Page numbers refer to the "printer-friendly version" (PDF version) of this document.

[2] Princeton University. Rights, Rules, Responsibilities, 2002 editionhttp://www.princeton.edu/pr/pub/rrr/02/index.htm

[3]  Princeton University Protection Web Site, c2002.  http://www.princeton.edu/~protect/Ware/Protection.shtml.  Includes information about security, privacy, viruses, spam, and more.

[4]  David Angell and Brent Heslop.  The elements of e-mail style : communicate effectively via electronic mail.  Boston : Addison-Wesley, c1994.

[5]  Dianna Booher.  E-writing : 21st-century tools for effective communication.  New York : Pocket Books, c2001.

[6]  Samantha Miller.  E-mail etiquette : do's, don'ts, and disaster tales from People magazine's Internet manners expert.  New York, NY : Warner Books, c2001.

[7]  Arlene Renaldi.  The Net : User Guidelines and Netiquette.  Florida Atlantic University, c1998. http://www.fau.edu/netiquette/net/index.html

[8]  Virginia Shea.  Netiquette.  San Francisco : Albion Books, 1994. WWW version http://www.albion.com/netiquette/book/index.html

[9]  Understanding and using the Internet : beginner's guide. PBS. http://www.pbs.org/uti/guide/netiquette.html

[10]  RFC 1855 : Netiquette Guidelines.  IETF. 1995.  http://www.dtcc.edu/cs/rfc1855.html

Recommended for managers:

[11]  Lauren Gibbons Paul.  "How to tame the e-mail beast."  CIO (Framingham, Mass.), Oct. 15, 2001.  Full text available online via ProQuest.

[12]  Andrea C. Poe.  "Don't touch that 'send' button!"  HRMagazine (Alexandria, Va.), Jul. 2001.  Full text available online via ProQuest.


Staff Development Office
Princeton University Library
January 2003

Please send comments to rhodak@Princeton.EDU